RL2 by Running Lab - The Exchange TRX — Local services in Kuala Lumpur

Date of Visit: 2 June 2025 Time: Around 6:30 PM - 7:30 PM

We had a mixed experience during our visit. One of the staff members initially assisted us very well—he was helpful, polite, and took the time to explain everything clearly. My friend had a lot of questions about the shoes, and he patiently addressed all of them. His service was excellent and made us feel welcomed.

However, when another staff member took over (a bald staff wearing spectacles) due to shift over, the mood completely changed. He was rude, dismissive, and gave responses that came across as disrespectful—especially towards my friend. When asked about the differences between the shoes and which one would be more comfortable, he simply said, “No difference, ikut sedap you mana nak,” without any effort to explain further. His tone and attitude were unprofessional and completely different from the first staff member.

I confronted him directly after seeing how he made my friend feel uncomfortable with every single question she asked. We then asked another staff member to assist us and thankfully managed to proceed with our purchase—two pairs of Cloud shoes.

We love the product, but the experience was tarnished by that one staff member’s attitude. Not all the staff were bad—just that particular one. Thank you to the other team members who were kind...

This was my first experience at RL2. I've been constantly in search for a shoe that's comfortable and long lasting and more importantly easier on the foot. I was suggested my friend to try this store and I was very happy with the experience. Hafiz, helped guide me and select the right shoe. I was looking to buy my first ON cloud and he said you will not be disappointed. He helped suggest the right one and gave me a proper understanding as to what the show dynamic is and how it'll make me feel comfortable and how it is different to other shoes. It's very important to get the right information before investing in a proper shoe and he was very detailed as to how and why I should select the shoe. Very friendly and informative. If you go to the store please do take his guidance on selecting...

Had a great experience shopping at Running Lab in TRX Exchange. I dropped by to look at some running shoes and ended up getting a pair from ON — super comfortable and stylish! I was assisted by Rina, who was incredibly friendly, patient, and knowledgeable. She took the time to understand my needs and helped me find the perfect pair. It’s always nice when someone genuinely enjoys helping customers, and Rina really made the whole shopping experience pleasant and easy. Highly recommend visiting this store if you’re looking for good shoes and even...