Mexico Private Tour Mexico City - Online Tour Agency — Local services in Mexico City

One star but it would be zero if that was a choice. I booked a private tour for today with this company, met them at the exact location, at the exact time, as stated on the voucher that was issued by Viator. I bought the tour through Chase which contacts with Viator, which contacts with this company. AN ABSOLUTE NO SHOW!

Here's the deal, the voucher provided this company's number which does connect with them on WhatsApp. I also confirmed that it was the same number on the company's website. Their logo appears when you connect with them on WhatsApp. I tried and texted them twice after I booked as the confirmation email suggests. No response. I tried again today before the tour. No response. I tried texting them again and called them twice from the meeting place. Each time it rang a few times and my call was rejected as if they didn't want to speak to me.

Long story short, this is not a reputable business. Now Chase needs to get refunded by Viator before I'm refunded (they're supposedly working on it). Viator should no longer be marketing this company's products. I'm simply providing my experience and letting you know not to use a company such as this who fails to...

I booked this free walking tour in Mérida the same morning with no issue. The meeting place was easy to find and had a small group of 5 people. Gabriel was our wonderful Mayan tour guide. Although it’s probably something you could do on your own, you wouldn’t receive the wealth of knowledge that our guide provided. He was excellent with detailed Information about the history, culture, and people of Mérida. It was a joy to see how proud he was of his Mayan culture and it showed through the Entire tour. You never know what you’ll get with a free tour but he was excellent from start to finish. He even answered all questions and provided some good tips for the rest of our stay . It was close to a 3 hour tour but it was so enjoyable that time flew by.

Gracias...

I usually love and recommend free walking tours around cities to get your bearings on day 1. Sadly, I would not recommend this free walking tour company.

The guide we had (I can't remember his name) was really poor at explaining the history and culture of Mexico City. He was unclear and uninformative, so much so that the whole group became disengaged and we preferred the walking part where we could talk to one another than the actual tour part where he spoke to us.

Maybe other companies or tour guides at this company are better,...