Topline Trade Services — Local services in Albert-Eden

No issues with the job and on time arrival.

But I would NOT recommend them.

This is why:

The fun part of the experience began when it came to the invoice time.

Apparently they change for base to base fee PLUS vehicle fee (which I though was a travel fee for less than 2km/ only 5 min travel) on top, which I don’t believe they have communicated to me like that over the phone in first place. They claimed that it was a normal “industry practice”,... Well, based on the quotes from other gas fitters it did not appear to me that it was the industry wide practice (some companies did, but the most simply quoted flat travel/car fee). In any event, unfortunately, I did not have written quote to prove what was communicated to me initially.

However, even taking the “base to base” approach, they still overcharged me! And instead of apologising and re-invoicing me to fix their own mistake they are making it look as if they are doing me a favor - as per the quote “… We are prepared to give you a credit. If you agree to this, I will send you a credit”. That was quite an arrogant response to correcting their...

Recently had an issue with my gas fire which is the main source of heat in the house and we are coming into winter, basically would not run and the pilot would not engage. The Topline team got back to me very quickly and had organised for one of their engineers to come on the following Monday which was very quick. This was also knowing that the particular gas fire was a discontinued line and maybe difficult to get working but they still wanted to help. Engineer arrived on time and took a lot of effort to get the fire working (but did this in one hour!), this was a huge bonus as was not looking forward to having to by a brand new fire in the current economic climate. Engineer left the work space in the lounge crystal clean, and took the time to show me how the particular fire worked and what the issues were that he fixed. Fire is roaring and we have also got a certificate for it now. Cannot recommend the Topline team enough, great service, price and turnaround. I will definitely be...

What a pleasure it is to deal with a company who quickly responds to a request for service. We have twice called Topline; first for a gas fitting clean; second for a plumbing job. In both cases experienced tradesman were sent and promptly set about their work in a knowledgeable way. Both tradies completed the work and left our property clean and tidy afterwards. I would have no hesitation in recommending this company for their standard of workmanship. May not be the cheapest but the job is done by those who know what they are doing. Communication with the customer before and after the job is to...