Takapuna Pool and Leisure Centre — Local services in Devonport-Takapuna

I am writing this email to claim about your safeguard Ave at Takapuna centre. Today, my son had visited your Takapuna centre to swim.From the beginning, we did not receive any notice about the closing kids pool today. So, my son should have swim at Fun lane. (His is 120cm tall, and he knows how to keep his safety in this lane).Also him even wore a tube on his belly for safety and swam in that lane. All of sudden, one of your safeguard called Ave, came to us and start talking about the safety. He said my son looked not safe because he kept putting his head into the water. How come we can swim without putting head into the water? Can you explain this? Even there was another boy who kept trying to dive into the water and he didn't point out that thing. He looked more not safe than our boy. And he, Ave literally kicked us out. Ave, he did not give us any warning or instruction before he had done that to us. How come it is possible? We have been using this centre more than two years and my son also is taking a swimming class on Thursday . Recently, your swimming class also has been cancelled all of sudden just like before two hours ago for two weeks. That was horrible experience to us and your centre is making us disappointed. We are very disappointed to this happen and Ethan got upset as well.

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A few years since I came here to do lengths. I was there 10am on a Friday morning. Good things...not crowded so room to swim and the staff were very friendly and helpful. Not so good things....it’s looks run down. The area leading to the entrance is overgrown with tall weeds. I swam through a few pieces of tissue paper or similar...offputting. I paid for a spa and remembered it as a large pool. It is now a smaller tub...would fit about 8. Only 1 side of jets were working. The water from shower cubicles next door flooded through my shower area...there was a drain against the wall but the water wasn’t channeling down it. I had to ask a person to please not blow their nose into their hands and wash it all off in...

Used the long pool yesterday for the first time and noticed that very few people shower before entering the pool. Water was dirty with quite a few plasters, plastic and other human residues floating around. There's seems to be no following of the lane signs with people doing all sorts of things in swimming lanes making harder for continuous swimmers to complete their workout without stopping or constantly trying to avoid others. 2 lanes devoted to acqua gym (over crowded) and 2 lanes devoted to people walking or standing around. This leaves only 3 lanes for swimmers. Not an ideal place for swimming workout. I normally use Glenfield or Birkenhead which are much cleaner and...