New World — Local services in South Island

Usually have no issues and always great customer service from checkout operators.

Today after finishing working my second job, I stopped into supermarket to get some cat meat and some cash out to pay my babysitter for having my 4yr old.

I mistakenly went to the self checkout and only needed to get $30 cashout, I could only choose $20, or $40 (I will go to a normal checkout next time).

So I got $40 out and thought it should be ok for me to ask to get one of the $20 broken up since I am a customer and spent money before getting cashout.

I went to front desk? I assume I spoke with a manager as she was speaking with one of the co workers before I interacted with her.

I was freeholding my purchases and asked nicely if I could get a $20 note broken up. Response was that their money machine was broken? Here im thinking it is so hard to go to the cash draw next to you to break up the note?

I work in customer service aswell and would of taken the opportunity to go the extra mile for the customer, you know to give good customer service.

So I went and waited in line at the lotto/cafe, holding all my things for another 10mins before I could be served as I clearly had to make another purchase just to break up my cash.

While Im waiting in line I see the same employee that just told me she couldn't help me go and speak to that worker in the lotto/cafe I assume to also say no me to getting my cash broken up. Either way I felt like a imposter rather than a valued customer.

I finally got my money broken up and my extra purchase of scratches in the end.. Hopefully I can win some of that extra spend back?

Like I said, I will be going to a normal checkout next time, I seem to get better, more valued customer...

This supermarket is well laid out with a good range of products. I think they have a great range in the deli especially fresh fish. Sadly the staff members are not at all friendly, the older lady on self checkout is one of the rudest people I've encountered in customer service. She forcibly pushed my trolley out of the way and told me to just move, even though I was clearly waiting in a queue to purchase my groceries. The filthy look she gave me while saying this was quite confrontational. I also witnessed staff making fun of a young customer wearing a mask, even though she had explained she was immune compromised and needed to protect herself, the staff laughed at her as she left calling her a covid freak. Also, the staff in the butchery must not take pride in their work either as they priced chicken...

Loved it me and hubby didn't have one of those discount cards and the girl that served us was so lovely and helpful and she gave us a temporary discount card so that we could get the discounts aswel and I thought that was fabulous. I think like everyone else we all like to save money and get discounts where we can especially when on holiday. Thanks to the wonderful checkout girl that helped us😊😉👍👌 A note to those who are traveling over to the South Island if you don't have a New World where you are (Cos the South Island have alot of New World's there) and you don't have a New World discount card and you want to get there discounts ask at the counter for a temporary New World discount card especially if you want to save money and also get...