Allbirds & Friends Flagship - Britomart — Local services in Waitematā

I got mucked around like never before in my life by this company. It took cumulatively around 3 hours of my time over 3 months to get an issue sorted, after they refused to refund me after THEIR MISTAKE. I ordered 2 pairs of Tree Breezers online as I thought they'd be great for upcoming travel. They were a size too small, so I returned them by post a few days before my trip, exactly following their instructions. When I got back from my trip 3 months later, I found they'd been returned BACK to me, as Allbirds had changed address in the meantime, between posting my order, and me returning them a week later. By the time I'd got back from my trip to find the shoes on my desk, it was outside of the 30-day returns period, but totally at their error. Like how can any sane business change commercial premises without having a redirect service set up, or a contingency plan??!! I asked for my money back several times, explaining the situation, and they refused. This is all over around 12 emails back and forth. Eventually I had to settle for vouchers for the same value I'd paid, which I ended up selling for $10 less each, to compensate friends for the extra hassle it took. Then the voucher codes didn't work, which caused even more hassle for my friends who bought the vouchers off me!!! Thankfully Allbirds did fix that issue quickly, but all in all this whole saga was a collossal pain in the butt, they took no responsibility for having changed premises and not having had a contigency plan, they refused to refund my money, and I've lost $20 and 4 hours of my life on this....

TL;DR: A terrible quality shoe coupled with an even worse customer support experience. This one star rating is generous. Save your money and shop anywhere else, this company is not worth your time.

Whilst my in-store experience has been quite ideal, I would not wish a pair of these poor quality shoes on my worst enemy.

I have owned 2 pairs of Dashers, the upper mesh on both of them tore in a few months from infrequent use (maximum 2 days a week, often less). Both shoes have been damaged in the exact same manner, with signs of damage present in as little as the three month ownership mark. This shows that their product is of poor quality, and for their premium price point this is unacceptable, I am extremely dissapointed.

Ironically, their customer support is even worse than their shoe quality. They have done everything within their power to avoid providing me a refund for these clearly faulty shoes. This has ranged from many excuses, a severe lack of taking responsibility, and passive aggressive email responses. Once again, extremely far from what is to be accepted (not expected) from paying top dollar for their product.

Providing a one star is honestly being generous, and you should not support this company. Take your money elsewhere and get yourself both a better product...

That was without a doubt the most enjoyable retail experience I've had all year, so where to begin... it's interesting to see how they've used this very spacious floorspace to be empty other than seats so that the shoe models on the wall stand out in all their glory. All of the sizing racks are then colour coordinated behind the minimalist checkout counter. They have probably half of the available colours per model on the wall, and helped me find even more colour choices via their online store (using their tablet). Two different people eagerly helped me from beginning to end, not being too pushy and overall just being approachable and excited about the shoes (they're all wearing them of course). Now, the biggest frustration I have about buying shoes in NZ is that there aren't any half sizes, but I got advice from the staff that I should go a size up if my toes are at all tight, else he said ppl have blown a hol through the toe wool and he didn't want that to happen to me. I was worried about sizing still, but they assured me that I had 30 days to return worry free, even after walking around outside everyday bc they'll donate the returned ones! Lastly, they've got 3 different coloured laces to take for free to change up your style. All...