Chemist Warehouse Auckland - Lower Queen St — Local services in Waitematā

If I could give Chemist Warehouse less than a 0 I would. I ordered a click and collect which the website showed all items in stock. The store cancelled my order a week later and were supposed to refund me, but the refund didn’t come through. I emailed the general customer service email who told me to wait 20 business days and that the charge should have disappeared from my account and to call my bank. Called the bank and no refund was evident, being way longer than 20 business days since the transaction. Emailed back and the person tried to offset the issue by saying I needed to go in store to sort the problem. I went in person to Queen Street chemist warehouse and was passed around to 3 different people who didn’t know how to resolve the issue. Showed them the bank statement that the payment was actually deducted, no positive or disappearing transactions. I was incredibly calm and patient. They phoned their manager “Grace” and advised me that she would ring me back the following day. They didn’t ring me back of course so I phoned back and got told I would receive a call back. It’s been 5 days since I visited the store with no contact from the manager and over a month since they took my payment (order was made on the 5th August) with no refund and no items which they said they couldn’t offer me either. Really disappointing treatment, all this back and forth with me doing all the chasing up, unfulfilled promises and staff that just want to disregard your issue onto the next person. Don’t think I’ll ever get my refund...

Shocking customer service!! I was politely asking her one of the common product while she’s arranging stock on shelf and I couldn’t believe she gave me “POKER FACE” and unfriendly gesture about the product and walk away without asking if I need more help. So I walk to her again asking, is that the only brand? She look at me second time “POKER FACE” and rudely answer YES, THAT THE ONLY BRAND and look away!! The store was pretty quiet at the time. If she does not like help customers, she shouldn’t be working in customer service area. Perhaps just not the right job for her. Another gesture for Chemist Warehouse management, if the staff do not know product knowledge, just honest tell the truth rather lied in front of customer or ask for help from another staff who know product range well. I believe this is come with training from management team indeed need it. I am not so sure if worth to write all this, the management never response...

Very disappointed with the pharmacist in this chemist warehouse! I took out one tooth on Thursday afternoon, the dentist wasn't aware the store did not have the medicine I need. Due to the reason I just walked out of dental clinic, so I asked is it ok just borrow their phone for 1 minutes to quickly change my medicine? show some empathy! The pharmist said (NO! ) And she told me to walk back to dental clinic to change prescription! I told her I just took out a tooth still bleeding so is it ok show some mercy let me use the phone for 1 min? But she just DON'T CARE! Did not want to help me! It was a emergency situation for me not like I borrow their phone for fun??!!! then she ignored me! So I had no choice to Walked back home then ring dentist! NO empathy whatsoever & heart less & the advisement on TV was all fake! The people who work in chemist warehouse don't care about people who got sick! Very disappointing and...