ilium saLon — Local services in Waitematā

I went to ilium salon because my brother gets his perm done here and it looks really good and gets a lot of compliments.

I didn’t know what to expect at all as it was my first perm experience. Alex was very careful and clear on what to expect when I told him what I wanted and realistically, the results.

He put effort to understand the root of what I actually wanted and recommend me the medium wave digital (hippie) perm.

I am SO HAPPY with my results. His technique is very skilled, practical and low maintenance which I was relieved to hear. My hair also surprisingly feels soft and not damaged.

I do admit there was a slight friction at some point in our conversation but I do believe that it is a slight language barrier and struggling to understand each other’s true intention (because we literally don’t know each other). I ask a lot of questions because I love learning about what I get done and sharing it with my friends who are interested. I think maybe I was misunderstood as questioning his ability instead — which was not the case at all!

I will 100% go back to Alex again.

I have pictured the day of the fresh perm and a week later. Beautiful results. So many compliments THANK YOU ALEX! see you again for...

I wanted to make this salon my new one since my old salon had to close due to flooding damage . However this is not the case . Although I know the stylist Alex may be experienced I feel like my hair is ruined. All I wanted was simple blonde full head of highlights but that's not what I got , I got ful colour bleach all over which I have never had in my life. I trusted him to make this decision but I left the salon in shock at my hair , far too blonde for my complexion I decided to go back to the salon the next day and ask for a darker toner as I'm not happy at all . I found Alex to be abit confrontational towards the situation almost blaming me for what had happend, he then proceeded to tell me maybe this is not the salon for me and I should go somewhere else. Which I find really rude considering i first booked for highlights and he said he could do it and now I now have bondish/ gray colored hair . So if anybody wants blonde highlights etc I would not recommend...

I had a very disappointing experience with this business. We had a confirmed appointment, but when I arrived on time, the staff began asking me for various pieces of personal information related to my past that were completely irrelevant and made me feel uncomfortable.

To make matters worse, after wasting my time, they ended up canceling the appointment altogether—with no valid explanation or apology. This was not only highly unprofessional, but also incredibly disrespectful of my time.

A business should honor its commitments and respect its customers. Unfortunately, this place was completely unreliable and untrustworthy. I would not recommend it to anyone.

Further review after owner’s reply: Could you kindly point out which word you find irrelevant, which sentence you believe to be untrue? I trust that Google will uphold a fair and...