Ideal Joyeros — Local services in Marbella

Visited the store at the end of May 2022 and was welcomed warmly though stocks were very scarce (almost NIL). The lovely Maria attended to all my questions and we tried on a couple of models and exchanged contacts. The owner very kindly said let me know what you want and we can try sourcing it. A few weeks later I ordered my fluted datejust with the bright blue dial and (to my surprise and delight) after 4-5 days was told it was at the store and ready for collection … when I was back in Spain (mid July) I went to collect and was taken into the ‘presentation suite’ (don’t know what else to call it) at the back of the store where we tried on the piece and had the links adjusted …. Extremely good service and attention to detail. Very happy with my purchase and with the amazing service I received. Highly...

I visited the store in June and attempted to purchase a ring, it was sent away to be sized and then I was told it wouldn't be ready in time before I returned home to the UK. I explained that I would be returning in August and would pay for the ring on my last visit and collect it in August. I was told I could pay on collection. I arrived and sent a message saying I would collect it this week. They responded to arrange a time for me to come in to the shop. Today I went into the shop to be told the ring was lost by the courier. It was very clear that this was simply untrue and the ring had been sold to someone else. Rather than telling me over the phone they got me back into the shop to try to get me to purchase something else having offered no apology! I would not...

Amazing customer service! I visited the jewelry at the beginning of October looking for a watch for my wife birthday. As expected, there was no availability, but Mrs Maria was very kind, and my wife could see the watch she would like and we were told to come back again . We went beginning of November, Mrs Kati had the same warm attitude, and after a nice talk and looking again the watches, I had the opportunity to leave the phone number. With my great surprise, one week after I received a message that the watch was available. When we went there the day after, since it was the week of our wedding anniversary, Mrs Kati gave us a present as well, we really appreciated! Definitely a 5 star jewelry. Thanks again for your kindness and...