ALE-HOP — Local services in Puerto de la Cruz

You are not from Tenerife, you are from Mallorca! unfriendly, and only after money. They “forgot” to hand out the receipt, and yes, we didn’t ask for it either – our mistake. But the way we were treated afterwards was absolutely ridiculous.

Both cashiers remembered us and clearly saw what we had bought just 20 minutes earlier. Still, they refused to exchange the wrong item (value: €3!). The excuse? They couldn’t find any receipts in the system. As someone working in sales, I know very well this was a lie – it was simply too much effort for them to provide basic customer service.

This kind of attitude shows zero professionalism. People like that do not belong in sales. No matter how small the amount was, this was the last time we went there. Keep going like this and you will end up chasing away tourism just like Mallorca did – and then don’t be surprised when the money...

Was für ein cooler Laden mit richtig freundlichem Personal. Die Mitarbeiter*innen begrüßen dich wenn du das Geschäft betrittst und auch an der Kasse sind sie sehr zuvorkommend. Es gibt dort voll coole Sachen zu kaufen. Besser als die...

We hebben een fetisj voor de Ale Hop koffie/thee bekers. Ook nu weer 2 gekocht die we nog niet hadden met een leuke opdruk en Spaanse tekst. Over het algemeen is het personeel vriendelijk en niet...