Apple Valencia — Local services in Valencia

Since purchasing the LC475 in 1992, I have been using Apple computers and have never bought a Windows computer.

So, you could say I've been a loyal customer for about thirty years. But now, for the first time, I regret that decision.

During my trip to Valencia, I brought my iMac Pro 18-core with 128GB RAM. It's not something that happens often, but I had to disassemble the stand to fit the iMac into the trunk. My limited knowledge from YouTube tutorials was helpful.

Unfortunately, due to mishandling by the airline, there was damage to the screen of my iMac Pro. Thankfully, the computer itself was still functioning well, and there was no issue with viewing the screen when the light is on.

I was little bit excited. Because it didn't have any problem watching Netflix in my hotel room, and I had to move to a different hotel. And accidentally caused a mishap while reassembling the stand. The spring got stuck inside. I couldn't even make my iMac Pro stand alone anymore!

So, I visited the Apple service center and a friendly and handsome male employee at the Genius Bar provided an estimate of 756 euros for the repair cost.

As expected, it was expensive, but it was within my budget, so I decided to proceed with the repair and handed over my iMac pro.

However, I didn't receive any emails or updates about the progress of the repair during the promised one-week period. Therefore, after a week had passed, I visited the Apple store in Valencia.

They showed me a bill of 2356 euros, stating that they would replace the logic board. The new board they were going to replace it with was an 8-core board. My original board was 18-core, and it was definitely working fine.

But they didn't even ask me and simply said they would replace it. So, I informed them that I never requested a board repair and only wanted to fix the stand and the broken glass.

Their response was that they discovered a fault in the heat control parts of my board and that they needed to replace the board to return it in perfect condition. They said they couldn't just repair the stand and the broken glass, and mentioned that it was the policy of all Apple stores worldwide.

This caught my interest. I bought a computer with 18 cores, and now I couldn't accept downgrading it after paying that amount of money. When I raised my objection, they came back with a bill of the exact same price, but with 18 cores listed.

Something seemed off. If I had just glanced at the repair details on the bill, who knows what could have happened. I quickly started searching for a screenshot of my computer's specifications.

Then, another employee who spoke better English came over. I reiterated multiple times that I had specifically requested to keep the system untouched as it was and only repair the physical damages, but my argument didn't align with Apple's policy.

They said partial repairs couldn't be done, and if I didn't agree with this policy, they would restore it to its pre-repair condition for me.

I dislike fighting. Respecting their policy seemed like the better choice since our opinions were so different. I acknowledged that disassembling the stand was entirely my mistake and stated that if they couldn't repair only the parts I wanted, I would like to receive my computer back in its original condition. I shook hands with the gentleman and the lady I spoke with earlier. The bill papers just got collected by them very instantly.

I had to wait for about twenty minutes to find out if he was currently restoring my computer to its original state or when I could come to collect it, so if asked if I was angry, I would say no.

I give my applause to their commitment to repairing everything, exceeding the level of perfectionism by repairing parts that were not even requested.

I especially appreciate their efforts to replace the faulty part with a new one and then revert it back to the original state. It's a level of effort that can only be achieved with passion. I highly commend this aspect.

My story is entirely factual, and if contradicted, you are...

On August 9, I visited this salon store in order to buy an iPhone 13 Pro Max. At the same time, I knew exactly which model, and I was going to spend 1379 € for a maximum of 10 minutes. However, the store employees had other plans!

I was told that they would appoint me a time only after 25 minutes, and for now I have to go for a walk🤦🏻‍♂️

At this time, the store was half full of visitors (photo 1). At first I wanted to refuse to wait to give them 1379€, but then I wondered if this was a good order, I thought?!

I returned to the store strictly on time and expected that now they would immediately and without delay accept my money, but I was naive ... I had to wait another 15 minutes at the table where they directed all customers who wanted to spend their money on Apple products. At the same time, there were very few visitors in the store and the workers of the shop were rudely chatting among themselves instead of doing their work!!! (Photo 2). At the entrance, a lot of people accumulated (photo 3), who were not allowed into the store and probably did not want to sell goods to them. Or just mocked?!

My nerves could not stand it and I began to swear! A consultant girl came to me quickly and sold me an iPhone in 4.5 minutes!!! After almost 40 minutes of waiting!!! If you think that this is normal, then come to this store! I will never go to this store in the future ... I believe that the seller should persuade the buyer to buy products! And not the buyer to waste time and endure such an attitude to give them their money🤦🏻‍♂️ Steve Jobs wanted to sell Apple products in such a way that customers would have only positive emotions! I Bought an iPhone (photo 4), but the mood was spoiled and the emotions from the purchase turned out to be...

Disappointing and Disrespectful Experience : Apple Store Valencia

I visited the Apple Store in Valencia on the evening of April 8th, genuinely interested in purchasing a new iPhone. At first, I was assisted by a very helpful and professional salesman who took the time to explain everything clearly. I appreciated his service and took a little time to decide which model I wanted to buy.

When I returned to make my purchase, the store was busy, and the original salesperson was unavailable, so I approached another staff member. Unfortunately, this person treated me with a rude and dismissive attitude. He acted as if I wasn’t a serious customer and sent me to his manager without even trying to help. I couldn’t shake the feeling that I was being judged possibly because I am Moroccan.

I am a legal resident, fully employed, and had the money to buy the phone outright. I simply asked about the available payment options, such as trade-in or installment plans completely normal questions for any customer. However, the manager I was referred to was even more dismissive. She contradicted the helpful information I had received earlier and seemed eager to end the conversation quickly, with a cold and unprofessional attitude.

The experience made me feel unwelcome and unfairly treated. It was frustrating and disappointing especially coming from a brand like Apple, which should represent inclusivity and respect. I left without buying anything and ended up ordering the iPhone 16 from another country.

This kind of treatment should not happen to any customer. I hope Apple takes this feedback seriously, as no one should have to deal with rude or possibly discriminatory behavior when simply trying to...