I've been a regular customer at this salon for over four years but after my recent visit, I'm left feeling utterly disappointed and disrespected. I understand the importance of punctuality, but there was a prior commitment that overran, making me arrive approximately 10 minutes late for my appointment.
Instead of understanding or patience, I was met with rudeness and aggression from my hairdresser, who pointed out my tardiness in an unprofessional manner. Ironically, there have been countless occasions where I've had to wait patiently for the same hairdresser.
When I tried to remind them of those instances, they became even more aggressive, pointing me towards the door, a clear signal to leave. This was an absolute shocker, leaving me embarrassed and feeling unwelcome. This behavior is totally unprofessional, a stark contrast to the friendly and accommodating services I've come to associate with this salon over the years.
I'm writing this review to alert potential customers about my experience. A hair salon is meant to be a welcoming space, a place where you are treated with respect and understanding, regardless of the situation. Unfortunately, this was far from my experience on my recent visit.
I hope that the management takes notice of this incident and ensures no other customer experiences such a harsh treatment. Until then, I'm left with a bitter taste and am reevaluating my choice of hair salon. This incident has been a letdown and a stark departure from the service quality I've come to expect from this salon.
Consider this a warning for anyone considering this salon: customer service and respect should be a top priority and in this instance, they were...
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