Havana Holiday Homes Garhoud — Local services in Dubai

Terrible Experience Due to Rude and Unprofessional Staff*

Our stay at Havana Holiday Homes in Al Garhoud was ruined by the rude and unwelcoming behavior of the staff. From the moment we checked in, the service was far below expectations.

The receptionist, Esther, was extremely rude and unaccommodating. Her attitude was unprofessional and disrespectful, making us feel unwelcome from the start. To make matters worse, one of the security guards (whose name I don’t know, but he seemed to be of Indian or Pakistani origin) was shouting at me, adding to the unpleasant experience.

We booked a 2 BHK apartment for four people, and while three of us checked in initially, one of our friends arrived later with two others just to visit for an hour. They reached at midnight, and despite informing the staff multiple times that the additional guests would leave shortly, the receptionist argued with them for two hours before finally allowing them in. This completely ruined our day and took away the joy of reuniting with friends we hadn’t seen in 12 years.

The only positive part of our stay was Edward, one of the security guards, who was kind, welcoming, and professional. Additionally, while the property itself was spacious and well-maintained, the poor behavior of the staff overshadows everything good about it.

Sadly, I cannot recommend this hotel to anyone, as the staff’s attitude can easily ruin what should have been a pleasant and...

I am delighted to share my wonderful experience with Havana Holiday Homes in Garhoud, Dubai. During our recent 4-day stay, my family and I were treated with exceptional services that exceeded our expectations. From the moment we arrived, we were greeted with warmth and hospitality that made us feel at home right away. The ambiance of the place was simply amazing and added to the charm of our stay.

The staff at Havana Holiday Homes went above and beyond to make our vacation truly memorable. They were always available to assist us with anything we needed and made sure that we had everything to make our stay comfortable. The facilities provided were top-notch, and we had access to all the amenities that we required.

The highlight of our stay was the exceptional hospitality provided by the staff. They were always pleasant, courteous, and went out of their way to ensure that we had a pleasant stay. The memories we created during our stay at Havana Holiday Homes will be cherished forever.

I would like to express my heartfelt gratitude to the entire team at Havana Holiday Homes for providing us with an unforgettable experience. Thank you for making our vacation a truly...

I wanted to take a moment to provide some feedback following our overnight stay in one of your hotel apartments to celebrate our Mother's 70th birthday. Overall, we had a wonderful experience and would like to express our gratitude, particularly to Desmond for his exceptional assistance and for going above and beyond to make our stay memorable.

Firstly, we were pleasantly surprised by the room upgrade we received upon arrival. It truly added an extra touch to our celebration, and we appreciate Desmond's thoughtfulness in arranging this for us.

In conclusion, our overnight stay at your hotel apartment for our Mother's 70th birthday celebration was a memorable experience, thanks in large part to Desmond's exceptional assistance and the overall quality of service provided by your staff. We will definitely recommend your hotel to our friends and family, and we look forward to returning in the future.

Thank you once again for making our...