Mövenpick Grand Al Bustan Dubai — Hotel in Dubai

I stayed at the hotel many times in the past and always used to get a great upgrade to a suite as a Platinum Accor member but the management has changed and are not so accomodating. I stayed in March 2025 for nearly 3 weeks and was not advised before my arrival that the swimming pool was closed for renovations. However, I was able to use the pool at another hotel during my stay but had to take a taxi there and back. I returned to the hotel in August intending to stay for a couple of weeks again but ended up cancelling most of my reservations to stay in different Accor hotels which offered a better experience, namely a better breakfast, a bigger pool, a better upgrade to a suite and a much better club lounge.||As mentioned in the title, the armchairs in the lounge are extremely uncomfortable. They are very low down and really heavy to move. I usually took the seat cushion from other armchairs to put on top of mine and always found all sorts of interesting things under them. It looked like nobody had bothered to clean them for a decade. The afternoon tea from 3.30-5.30pm left a lot to be desired. The sandwiches often consisted of a wilted lettuce leaf and a tiny square of cheddar cheese. One day I specifically asked the hostess not to give me any food with olives. She brought back some sandwiches with black sliced olives on top and when I asked her what they were, she told me they were mushrooms! I had to get another member of staff to explain to her that they were in fact olives. ||During the evening canapés from 6.30-8.30pm the food was better but I had to keep getting up from my armchair, which was no mean feat given how heavy they were, to walk to the lounge reception area to ask for more wine which was parsimoniously poured out resulting in many trips to that desk. I was better served by Neha in March who was very attentive to the level of my wine glass. There were no napkins in the lounge and I had to constantly ask for them. There were boxes of tissues on the tables but tissues are for blowing your nose and are not a substitute for real napkins.||My upgraded room on the pool level with a small terrace was actually fine and I appreciated the shelf space especially the long shelf under the TV where I could lay out all my things. I lost my tiny USB key one day and couldn't find it anywhere. Two housekeepers arrived and we turned the place upside down. You don't even want to know all the things I found under the bed. I finally found it one night when I put my feet up on an armchair and felt something hard against my toes. It had fallen down into a corner of the armchair and if I hadn't put my feet up, it would probably still be there. I had a long shower one day in the walk-in shower and when I turned round I found the whole bathroom under a foot of water so I didn't even need to walk to the pool to go for a swim.||I have to thank the long-suffering Duty Manager Shinu for listening to my litany of complaints in March and August and for doing his best to resolve them. I was pleased to see Rubie on reception who remembered me from previous stays years ago and always gave me a nice welcome. The other staff on reception were really nice too. Moose and Sanjok were just two of the many great housekeepers who kept my room spick and span. Bishal and Shivam were just two of the porters who efficiently handled my mountains of luggage during all my comings and goings.||The hotel has several restaurants and a bar if you don't mind cigarette smoke; the gym is old but really good; the pool is open till 11pm; the hotel is close to the airport; the Irish Village is a short taxi ride away and you can walk next door to Le Méridien Village both of which have a great selection of bars and restaurants. Hopefully they will replace the armchairs before...

I usually avoid writing negative reviews, but my recent stay at Mövenpick Grand Al Bustan from March 30th to April 3rd, 2025 was deeply disappointing and far below expectations for a reputed hotel brand.I had booked a four-night stay with breakfast included through Trip.com. Three days before my arrival, I used Trip.com’s offered feature to send a message to the hotel regarding my room preferences. Unfortunately, I received no response. The following day, I sent a direct email to the hotel, clearly stating my booking details and preferences. As of today, April 2nd, I still have not received any reply.Upon arrival at 5:30 PM on March 30th, nearly three and a half hours after the designated check-in time, I was informed that my room was not ready. Additionally, none of my prior communications were acknowledged, which was incredibly frustrating. Eventually, I was provided with a clean room on the first floor—not as per my preference—and it was located on a noisy corridor with many children and guests roaming late into the night. My window view was that of a busy parking lot, and the noise from the cars persisted throughout the day.The breakfast experience was extremely poor. The restaurant was overcrowded, unhygienic, and lacking professional service. Staff members appeared untrained and unkempt, and the food stations were messy, with several items left uncovered. I tried different timings across the first three days—08:30 AM, 07:30 AM, and even 06:45 AM—but the situation remained the same. The issue was not the crowd but the complete absence of proper service and management.Housekeeping was another major concern. Despite activating the “green light” (please clean), my room remained untouched. I eventually asked a housekeeping staff member directly, who appeared confused about the light’s meaning. Ironically, I observed her cleaning surrounding rooms while skipping mine entirely.To add to the frustration, I attempted to reserve a spot for their Seafood Night by email. I sent a reminder when I didn’t hear back. Again, no response. When I finally called, the lady I spoke with denied receiving any emails. Only after I insisted she check her junk folder did I finally receive a reply.Overall, this was not the relaxing and focused stay I had hoped for. I had intended to take a short staycation to relax and work on some tech-related tasks. Instead, I was exhausted by the constant noise, unresponsive staff, and lack of professionalism...

The breakfast buffet at Mövenpick Grand Al Bustan Dubai is an absolute delight and a perfect start to the day. Here's why:

Variety and Quality: The buffet offers an extensive array of options, catering to every taste and dietary preference. From freshly baked pastries to made-to-order omelets, the selection is diverse and of exceptional quality. The fruits are always fresh, and the juices are deliciously refreshing.

International Flavors: One of the highlights of the buffet is the international spread, featuring dishes from around the world. Whether you're craving Middle Eastern specialties, Asian delicacies, or classic Western breakfast fare, you'll find it here, expertly prepared and beautifully presented.

Freshness and Presentation: The attention to detail in the presentation of each dish is evident, with colorful displays and artistic touches that make every meal feel like a culinary experience. The ingredients are fresh, and the flavors are well-balanced, ensuring a satisfying and memorable dining experience.

Service: The staff are attentive and courteous, providing prompt service and ensuring that guests have everything they need. They're always ready to accommodate special requests and dietary restrictions, making the dining experience personalized and enjoyable.

Ambiance: The ambiance of the breakfast venue is elegant yet relaxed, with plenty of natural light and comfortable seating. Whether you choose to dine indoors or al fresco, you'll enjoy a pleasant atmosphere that sets the tone for a leisurely and enjoyable meal.

Overall, the breakfast buffet at Mövenpick Grand Al Bustan Dubai is a standout experience, offering exceptional food, service, and ambiance. Whether you're a guest at the hotel or a visitor to Dubai, it's a dining experience not to be missed. Highly recommended for anyone looking to indulge in a sumptuous breakfast spread that's sure to satisfy...