Hargreaves and Son Limited — Local services in High Peak

Usually love this store. The actual shop and products are lovely but unable to rate any higher due to the arrogance of the staff. Customer service is shocking. Unless you want them to look down their nose at you. When I entered the store the product I wanted to buy said 3 for 2. Which for the price I thought that works quite well. Exited the shop to call someone to enquire colours and when I returned 5 minutes later the sign was gone. Obviously they had over heard me saying about the deal. I went to buy the items and asked where the sign had gone and he said it ended. I said when just then as it was there before and honestly he was so rude about it considering it was his fault he’d left the sign out 4 days too late. Could have been easily solved with some politeness but very disappointed. Don’t deserve to be treated in such a rude manner. Avoid if you want to be treated as a...

Last Christmas my wife and I were visiting the Buxton Xmas market that wasn't there (wrong date). As is her wont, we had to go into shops, lots of shops, which was lucky for me as one of the shops was Hargreaves. In there, I spied a couple of Waterford crystal glasses that would be an ideal Xmas present for her. I feigned indifference. As she left me in the antique shop down the road so that she could 'shop' in peace, I sneaked back to Hargreaves. Thanks to the staff I was able to very quickly buy the glasses, and they very kindly offered to have them delivered. All done with plenty of time to get back to where she'd left me so she was none the wiser. She was very happy with her crystal, and I was very happy with Hargreaves. Thank you for your help with this surprise...

Hired the tea room on a Sunday for a private party and it was fab. Martin was so great at communicating before the event and nothing seemed too much to accommodate. There were 23 at the private party and I would say that was about right for the size of the space etc. good quality food and drink provided, especially the huge scones - they were a great success with everyone! There wasn’t a charge on the actual room hire, I just paid for the food and fizz and drinks we had, but imagine that would be based on the day you choose to go and the package. Staff friendly, happy to help and the quintessential feel of the tearoom means there’s a great balance of what you’d want from the experience. Will certainly use again and...