Pavilion Arts Centre — Local services in High Peak

Today I came expecting a magical experience for my two young children. Instead we accidently sat in the wrong row D instead of C, a very abrupt lady who worked there came over and confronted me about it asking in a very harsh manner, "let me see your tickets, you are sat in someone else's seat!" As if I were not a paying customer, and i was dirt on the bottom of her shoe! By this point i had got my two children settled with their drinks and snacks, coats hanging on the back of our chairs...Once I understood that we had made this small mistake, I began to try to explain to my two small children, of which became quite distressed at this whole scene, that we needed to move. I had to move in haste, grabbing all our stuff while trying to calm my children down. While being watched with distaste by the member of staff and the other family. During this I ended up losing snacks that we had paid for, I ended up spilling the popcorn. All of which distressed my children even more, ruining their cinema experience. I felt she could have offered help, used a more polite manner, and approached us with more respect as we were paying,...

Lovely little cinema that combines a traditional feel with modernity. I particularly liked the sound system, which was very clear, and not deafeningly loud as some can be. The seating was well spaced and the lower position of the screen than in many cinemas meant no craning of my neck to look upwards. There was also sufficient lighting provided to enable patrons to leave their seats during the film, but not so bright as to be intrusive. The only reason for a lower than five star rating was the fact that my seat was a bit on the hard side and I was in a little discomfort, and needed to reposition myself quite regularly, but that may have just been my experience alone. My viewing companion seemed fine with his seat. If I could remove only half a star instead of a whole one for this reason I would. All in all an excellent venue that I would be happy to return to many...

We went there this evening. It's got a great stage and you are never far away from it. I think the capacity is about 400. One thing I would say though is the bar is very slow because they decant the drinks which seems strange. If they really do need to decant the drinks, the bar staff should ask the customers to do it to double the speed of decantation. They'd sell more beer and quicker, allowing the customers to have a little longer enjoying the bar. If the business understands 5S and none value added waste reduction they'd see this suggestion as a very good one. I'll see if they read this post and go back to see if they've put it into operation. Great place and the act we saw was brilliant (Gary...