Bank of India — Local services in London

I received outstanding support from Mr Ramesh Khatri and Ms Trupti and the entire Branch Team while setting up India NRO Account. Their professionalism, clarity, and attentiveness ensured a seamless experience and exemplify the organisation’s commitment to excellent customer service.

Executive Summary This report highlights the exemplary customer service I recently experienced at the Bank of India, London branch of your organization. Recognition is given to Mr. Ramesh Khatri, and Ms. Trupthi, whose professionalism, efficiency, and attentiveness significantly enhanced my customer experience. Their conduct reflects great credit upon the organisation and serves as a model of best practice in client service.

Key Observations Exceptional Guidance from Mr. Khatri Provided accurate and comprehensive information regarding the process of opening a NRO Account in India Supplied the relevant contact details of the India team promptly and efficiently. Displayed professionalism, clarity, and efficiency, ensuring the process was seamless and stress-free.

Outstanding Support from Branch Staff Upon visiting the London branch, I received warm and efficient assistance from the entire team. Ms. Trupthi distinguished herself with her attentive and considerate approach, ensuring that all my queries were thoroughly addressed with patience and care.

Conclusion The service I received from Mr. Ramesh Khatri, Ms. Trupthi, and the wider London branch team was of an exceptionally high standard. Their actions exemplify your organisation’s commitment to excellence in customer care.

Recommendation It is recommended that formal recognition be extended to: Mr. Khatri for his professionalism, clarity, and leadership. Ms. Trupthi for her attentiveness, efficiency, and supportive approach. The wider London branch team for collectively upholding the highest standard of customer service.

Their contributions merit acknowledgement at the organizational level and should serve as an example of best practice across...

I would have given 0 stars if there was an option of it. No one picks up the phone. If they by mistake do pick up the phone, THEY NEVER HELP YOU OUT. They will tell you to get in touch with the bank in India (Which if you don't know, will never ever pick up phones or do the work you need them to do.) I don't understand if these people don't ever work, why are they getting paid? and why does this bank exist in the UK!! Might as well close it down as its of no use to the customers!! I have had a bad experience with them since 2017 so finally decided to write a review today. I seriously feel if people are saying this bank is very helpful, and giving them a 5 star rating, either they are getting paid to write a review or the bank selects few people and helps only them or they are the bank employees writing a review for their...

On 17 July I had an appointment with BOI London as my Pension Account in Mumbai India was having problem with my signature of cheques was little changed as it was almost 28 years back .I met a gentleman by name Pravin who gave me a couple of papers to fill my details and took copies of my documents and another officer by name Parveen checked& approved but my passport which I took by mistake a wrong one hence I will have to visit again the next working day. I want to tell the people & management of BOI that both Pravin were very cooperative and helpful.Thank you Bank of India for keeping such excellent, public friendly staff helping customers at BOI London main office from where the customers returns...