Cleveland Residences Paddington — Local services in London

Apartments not suitable for families with small children. As soon as you enter the building, there are 5 steps, then you find the elevator. The reception offered to help my wife when she was alone, but unfortunately, we almost never found anyone available.

I booked a room that appeared to be flat in the photos, but I was given one with stairs to the room (they justified it by saying that room assignments are random...). Explaining that it would be dangerous with a newborn, they asked for £300 to get another room. The next day, after reporting the issue to Booking, they assigned us another room (for free) but left me alone to move all the luggage. The new room smelled musty, and if you left the door open after showering (even with the fan on), the alarm would go off.

A disastrous experience, ending with £100 for a late check-out until 4 pm. The bathroom in the first room was 1.80 m², and the second one was...

Due to personal reasons we asked friendly almost 6 months in advance to change our booking, e.g. change the duration of our stay. The answer wasn't customer-friendly at all. They frist wouldn't allow us to split the 7 booked nights in order to organize two different trips even tough they would have gotten the same amount of money. Then they asked us to book again (no refund policy!) in order to change our booking instead of to change the booking themselves as they already received the money. As the communication did not show reliability we do not want to risk money loss. We are aware of the general terms and conditions but we would have appreciated more comprehension as we wanted to stay at this hotel and we explained our reasons. We are really...

We had an awful experience here. The bathroom is tiny, and the shower is so small that you have to squeeze into it. Extremely uncomfortable. My girlfriend couldn't even rinse her hair without hitting her head against the glass because it was so tight. When we raised this issue with the manager and asked to cancel our remaining nights as we were very uncomfortable and unsatisfied, she was extremely rude. She refused to refund our remaining nights and grinned as if she took satisfaction in our frustration. We had to reach out to the third party we booked through in order to get a refund. It was really stressful. They should have a sign on the front door: "Abandon hope, all ye who enter here." Avoid...