Jo Malone London — Local services in London

I recently had the most exceptional experience at Jo Malone, and I cannot recommend their wedding scent experience enough, especially with Fahzia as our consultant. From the moment we walked in, Fahzia made us feel welcomed and special, guiding us through the entire process with grace and expertise.

Her knowledge of the Jo Malone collection was unparalleled, and she took the time to truly understand my personal preferences and the atmosphere I wanted to evoke on my wedding day. Fahzia was patient and attentive, helping me experiment with various combinations of scents until I found the perfect fragrance that felt uniquely mine. Her attention to detail was outstanding, and she effortlessly curated a scent that perfectly complemented my wedding theme.

What stood out most was Fahzia's warmth and her ability to create a relaxed, enjoyable atmosphere, making the entire experience feel personal and memorable. She was incredibly thoughtful, even offering to create a customized gift box for my wedding day, complete with elegant packaging that matched my vision.

Jo Malone's wedding scent experience is already magical, but Fahzia truly elevated it to another level. If you're looking for a luxurious and personalized fragrance experience for your special day, I cannot recommend her highly enough. She made the process not only seamless but also...

My partner and I are regular customers at Jo Malone and decided to pop into our local shop (Covent Garden) to have a sniff around the new fragrances. We were greeted by a slightly unenthusiastic lady (who proceeded to look me up and down) who explained to us very clearly at the front door that the store is now a 'no touch policy'. Of course, my partner and I complied and requested to smell a few scents. This lady then, rather rudely, handed us 2 test papers whilst covering her hands with a tissue and almost looking away from us. We were confused what to do as we were told not to touch anything. She then left our service without saying a word and we began to explore the smells ourselves. Another super sweet asian lady (I apologise we didn't get your name) explained to us that we can't pick up the bottles on display and that she would help us. She was so friendly and incredibly helpful and we were delighted by her service. It was a shame the other lady was so unfriendly and rude - something I didn't expect from Jo Malone's image. I got the idea she was judging our looks and therefore looking down on us being in there. It's almost as if some of the staff have forgotten they're on £8 an hour. Not a good personality to have on your shop floor... it left us feeling a bit...

I visited this branch yesterday with my daughter to purchase a candle, it was very busy in there and I could see the man called Viet who worked there was talking through the products to a couple. When he served us he was extremely polite and knowledgeable about the products. He understood what we were looking for & tried his best to help. We purchased a candle and I was impressed how considerate he was with ensuring that the gift was presented well to represent the company. He carefully gift wrapped the candle and put in the box with ribbon and finished placing in a Jo Malone gift bag. His service was exceptional & should be recognised for his hard work to the company. Normally I would not write many reviews but considering the pressure he must be under in a busy store, he gave everyone he served 100 percent whilst we were there , so we asked him his name to do this review. The branch was very clean & displayed all products well. When we entered we could immediately smell the beautiful scents & candles. I would definitely go back to this branch if...