lululemon — Local services in London

Very poor customer service. Tried to ring and email this branch regarding a t’shirt I purchased within the last year that was of very poor quality. I’ve had no reply to several emails and no one answers the phone. I’ve since been sent on a wild goose chase by US customer care who eventually confirmed they couldn’t assist with our this stores input - which has not been forthcoming. What’s the point of have a 12 month quality guarantee if there’s no way to properly action an exchange. Very dissatisfied and after years of buying from this brand, I will not be shopping with them again...

The single star is solely for the manager, who was so rude, had absolutely no interest in attempting to help me at ALL. Didn’t even bother to ask what my issue was / how I was hoping to resolve it. Honestly really surprised that this guy works for somewhere like Lulu. Won’t be going back to this branch ever again. I can see from other reviews, he’s been mentioned before for being rude. Everyone else in the store is...

Exceptional and friendly team. I needed to exchange the jacket. However, they did not have my size. Sophie went above and beyond. She phoned other stores to reserve my size. I had a really busy day and was slightly annoyed, but the team at Lululemon Marylebone made me feel better. They were all very kind and helpful. And I got my jacket in the right size, too. Not only quality products but also quality service....