Côte Marylebone — Restaurant in London

Unfortunately this restaurant seems to be poorly managed or under funded or without the required staff to deliver the established and appealing Cote experience. Tried to be as constructive as possible as I would love to return because I am generally a big fan of Cote and I will refine this review if it does change.

Very messy. From the table being chipped, the menus being worn, the toilets under cleaned with leaky taps, general staff areas spewing into the walk ways of customers (dirty serviettes, sauces, dishes, cups around the coffee machine). This makes it feel very much not premium in any way, there are cleaner and more organised pubs and builder cafes! This needs immediate change for sure. Sloppy experience. I will go on to talk about the service but it just felt like we were irrelevant as a table for example 50% of the servings on our table were missing a fork when we sat down, no dishes to have our bread and olives so we have to use the table as a plate, we had staff members eating on their break behind us on TikTok. This are obvious areas to improve to make it feel more elevated. Service was poor. Well at least we got a waiter that really did not want to be there. Having to ask him over and over for a drink that we ordered, not getting sauce that comes with the meal. Just feeling like you are being a nuisance for eating there. It’s not the only place that has this in London but you would expect consistent standards at Cote. The food was fine but missing the needed flair that Cote used to do and advertises. I ordered the Sirloin steak medium rare. To be fair, it was a decently cooked steak. It was very odd 1. Have it pre cut up like I’m a child - just meant it was colder to eat and 2. to have parsley on the side with just one onion slice. The garlic butter came (after 10 mins of asking the waiter) and it was soo cold with the steak lukewarm that it didn’t melt so I felt like I was just buttery bread which was a shame so didn’t use that. The chips were great though and other people’s food look good!

I’m sure there is a good meal to have when it is less busy but unfortunately it didn’t live up to the usual...

Worked in a restaurant for 4 years and a food lover. But this was by far the worst service I have ever received. A table of three and only one starter so we expected our food to come at once or to at least be asked because it was clear we were all sharing. Starter came and then left waiting for mains. Found out 30 mins later a main wasn't in stock. So hungry at this point. Then asked for a swap because we had order a set meal. Initially he said yes then no because of pricing difference. The water was confusing and rude asf. I felt like he was undermining us all and giving really unwelcoming glares. He also tried to tell us that calamari was vegetarian when we were asking about vege options?! So confused and frustrated at this guy not listening to us? Was it a race thing because everyone else seemed to be getting decent service from him. He even had a go at my sister for taking cutlery from the next table that was empty because her cutlery was dirty. Also we tried to order but one of us needed help deciding and he kept saying he will come back because he can't take our orders separately.. We just wanted some help deciding?? And. We asked for a mix of apple and orange juice or lemonade and cranberry because their non alcoholic options were limited and this was not allowed! The food was good I guess but all at different temperatures and it just wasn't worth the hassle. Never felt so frustrated in my life. The manager was much friendlier and solved the main course swap problem, but the other staff just seemed to be huddling together and loitering and not really paying attention to the customers. There was this table of old men in the corner screaming and shouting as if we were in a pub and one of them even stood on his chair.. It was noisy and unpleasant but the staff did nothing to control this. Overall the worst experience in a restaurant ever for me. And it was my first time in cote. Won't be going...

May I start this review by simply saying I am a big fan of Cote, its food and service offering. I believe its one of the few London restaurants that offer value for money. A frequent regular at Cote Christoper Place, Covent Garden and occasionally Devonshire Street. Whilst I cannot fault the former restaurant locations at any point we had a dreadful dining experience at Cote Devonshire Street Wednesday last with a friend for a 2pm lunch booking. In brief - table for 2 sandwiched in a far end corner and clearly we were forgotten about, service terribly slow and waiting for drinks/ food order and chasing starters & mains throughout - starters arrived in small plates ( soggy salad overflowing on a very small (saucer size plate with no room to manoeuvre/cut)- on complaining I was informed by our waiter that the kitchen had "run out of plates!!!!!". Main courses took an age to arrive and when we chased our food we were informed by the manager "there were only 2 chefs on duty and little else could be done". No attempt to placate the diner made - full service charge whacked on the bill. Food was mediocre at best - We then sat with finished dishes strewn accross our table and all adjoining tables for another 1.5 hours (nothing cleared or removed) - we were not offered a dessert, tea or coffee. Absolutely abysmal service from this otherwise good restaurant. I was also informed by my dining partner that the female toilet cleanliness "left allot to be desired". Overall a very disappointing Cote dining experience and I for one will not be returning to this location. I suspect inexperienced management & waiting staff played a significant part in all of the obvious chaos. Such a pity that one outpost can very much "let down" an otherwise good...