M&S Foodhall — Local services in London

Best desserts and absolutely awesome if you have a sweet tooth. I picked up a few bargains on sale because of their BB date, including this chocolate & caramel seasalt cheesecake sphere.

I also love how they have Italian biscuits, French prunes and baklava. They're also stocking some very moreish hazelnut wafers. It was great to grab some cool Halloween zombie chocolate eyeballs too. :p

They have peaches still, and red delicious apples, which are my main reasons for going to this store.

The other things I'm a fan of are: the lentil noodles, herb pots and the wholemeal pitta. Unfortunately they don't seem to be stocking the lasagne ravioli or the triple cooked chips any more, but I can still order them on ocado (or at least they are showing as in stock online). I did score some potatoes dauphine on sale, which is another of my favourite but rarely do I indulge in treats.

The store is a bit dark, but it's usually pretty quiet and not chaotic like some other supermarkets which feel like there are way too many people crammed into a frenzied atmosphere.

The queue for the checkouts are pretty quick and they have wooden cutlery if you are buying lunch. The bakery is pretty great and there's a big range of sandwiches.

M&S is a tad on the pricey side, but these days, I sometimes need to just enjoy life a little because the weather is becoming so grim and good food makes the days more special. It is after all, about the little things and finding a balance!

Update - I saw triple cooked chips in another M&S and I did manage to get the lasagne ravioli in my last...

Problem solved now. Their system is back to work partially after the cyber attack, and I got the refund after 13 days. It always happens but it truly annoying this time. Nadeen’s colleague(didn’t ask his name) helped me and he is very patient. ———————————— Bought a £20 piece of beef — but it was already rotten when I opened it at home after 30mins. Took it back, staff agreed it was bad, but “the system’s down.” Manager came and sniffed the meat, said nothing, offered zero solution. No refund, no voucher , not even a similar products exchange. They told me to take the stinky meat back home, keep it in my fridge for a week, and come back next Tuesday when the system might be working.

Everyone acted like they were helping, but I felt zero support. Hugely disappointing.

Iconic customer service. Truly unforgettable — just not...

My previous review of Xmas pick-up last year was 1 star as there was a very Rude manager.. spoilt Christmas desert.. every year a problem when I pick up the Xmas order.. avoid use other branches if at all possible -£35 such a joke.

However this year I was looked after by Lisa who was awesome even while their staff tried to find the Xmas order (it took them 3 attempts to get all items.. so would say management you need to get yourself sorted in terms of pickup Xmas orders.. but at least if you have Lisa looking after people they will at least be positive about it.. so changing review from 1 star to 4 star.. it would have been 3 star if Lisa hadn't...