wagamama canary wharf — Restaurant in London

My LAST EVER meal at any Wagamama happened at this branch this week, because enough is enough. Where to start?

How about the Private Equity purchase of Wagamama that has resulted in the (usual) degradation of the product and service. Once upon a time you could count on Waga to deliver a healthy, hearty, delicious meal, served by competent and friendly staff, at a fair price BUT NOT ANYMORE.

When we entered, I asked if we could sit at a table a few meters away and was told that "section" was closed..ridiculous and nonsensical.

The dishes have been reduced in size and no longer have fresh and tasty ingredients, as cost cutting under the PE firm takes hold. The food is now the same as any terrible Chinese takeaway, just basic ingredients loaded in cheap and salty sauce. Obviously, the amount of meat and tofu etc has also been reduced as well. But not only the food has gone downhill.

Now, you get very low cost labour (trained only to sell, not serve) serving your food who are clearly pressured to upsell, upsell, upsell, as we were HOUNDED to buy more drinks. So much so that I had to ask point blank if they got commission from drink sales, just to get her to stop. Within minutes, another server came by to ask if we wanted more drinks. It was AWFUL and tiresome.

When it came time to pay (£75 for 3 people), I scanned the QR code and was asked to enter my name, email, and phone number, before checking out. What is that all about?? Well, it's about more upselling when I'm out of the restaurant. NO THANKS and it's such a poor client experience, and naturally I refused and asked for a paper bill.

I will not eat at any Waga's again, and I will continue to focus on eating at independent restaurants/cafes. I hope everyone reading this will do the same as £££ is the only language the people running these places understand. They will change their business model in a minute if everyone avoided eating there (and their sales figures drop, resulting in missed revenue targets and no bonuses) so please consider it. But sadly, too many consumers just don't do it, and carry on like sheep. Hopefully this post inspires you to demand better for your hard...

Never given a review for restaurant before but gonna have to this time. went here for first time, I been to Wagamama before but not this one and it was with my mom and it was her first time in wagamama. Long story short, we had some issues with the food, I won't give all details as all the complaints were made in restruant and I don't feel the need to tell every detail here but an example was that we ordered prawn fire cracker curry and my mom got the curry with litteraly 4 small prawns and was so hungry then we told the server Named BEN who got the manager SARAH for us and they both OMG RESOLVED THINGS SO MUCH, they apologised, they took great care of us asking us every now and then if we're doing good. We were given extra prawns and sauces free of charge, my dish was totally replaced and got complimentary dessert also as an apology compensation.

Yes we did have a bad experience in the beginning of food BUT BEN AND SARAH turned it AROUND FOR US we both hungry and annoyed customers left the place in the most happiest mood ever, yes everyone likes free dessert BUT we more appreciate the customer service IT WAS WONDERFUL AMAZING PLEASE WAGAMAMA HIRE more people like BEN and SARAH, Give them a raise, promotion or whatever please please Wagamama it's my polite request that something to appreciate and respect their customer service, they were doing their job in the most perfect way, I could write more but seriously please we would appreciate if something is done for both them as honour and keep this service UP, turning hungry customers happy and smiling who got annoyed and angry from hunger and misleading food but left with smiles on their face.

Everyone please do go to this Wagamama for food, everyone can make mistakes as even the chefs are humans so just because we had some bad experience doesn't mean everyone will so please go and they will take good care of u and keep u smiling and laughing serving u with more improvements...

Sorry feet, Yes disgusting Atmosphere is no better. We waited 15 minutes for someone to take us to the table, when there were many empty seats. The food is just disgusting. Service and people who have to work with customers do not know how to do it correctly and professionally. There is absolutely no organizational quality and the people who work there have no proper understanding. What should be done first and what should be done? Then Everyone does what he wants and Everyone does everything as he pleases. The only thing that saves this place is that the food is cheap, but the amount of food that we took to try something, but you can’t say that it’s cheap. Sorry on-on-on this institution. I won't come again. I also advise you to pay attention to the commentary. It's like cleaning and cleaning tables, when a person has eaten and leaves disgusting, just disgusting. I thought, Let's do some more face-checking in addition to make sure that this place really complies with all the rules. I would like to ask a trading establishment. Pay attention to this object and make sure that this institution meets all the requirements that are now provided for by law sanitation cleanliness and, accordingly, the competence of this business in this...