RTN Mental Health Solutions — Local services in London

I “completed” my autism assessments (interviews and questionnaires) in the middle of November 2024. I was told that my results should follow soon, so I waited. I ended up receiving an email shortly after completing all of the assessments saying that they were “missing informant data” from my school, which is factually untrue as the teacher that completed my questionnaire for me received a confirmation email from RTN that her questionnaire was received. The questionnaire was then re-sent, and my teacher filled it out for a second time, and I confirmed with RTN that they had received this information. I was also told that they could not provide a time frame of roughly when I would receive my results, which was frustrating but understandable because of the high demand for these assessments. Fast forward to the end of January, I emailed and asked if there were any updates whatsoever on my results as the deadline for university applications was extremely close, and it would’ve been extremely helpful to receive my results so I could add them to my application and communicate this to the universities. I then received an email to say that “following my diagnostic interview the assessor will write up my report”, yet I completed all of my diagnostic interviews MONTHS prior? I replied to this email and asked what this meant as I had completed everything months ago, but a few days passed and I received no response so I called RTN (something I should have done a lot earlier, but I hate phone calls). I ended up speaking to someone on the phone, who was lovely and tried to help me to the best of his ability but did also inform me that they still did not have some informant data, despite me confirming they had received it all in November. He then “dug around” the system and did end up finding the information- but then informed me that an AQ-10 questionnaire needed to be filled out. I was never sent this questionnaire, and neither was anyone around me who was involved in my diagnostic process, and I was never informed this was missing. Had I not called, I likely would not have known for months that my report could not be written up due to missing data. The person on the phone told me that it would likely be another 3/4 weeks before I received my report, which I accepted even though it had been over the 11 weeks RTN advertise as their diagnostic process length. Then yesterday, two weeks after my original phone call, I received an email that said that my report was ONLY NOW entering the first review stage, and that I should contact them again in ANOTHER 3/4 weeks to request an update. I genuinely am not one to leave a bad review, but this is actually ridiculous. RTN advertise themselves as a service providing fast and easy assessments, when this has been anything but that. It has been a total of 13 weeks since what was supposed to be the end of my assessment, and to find out that my report is nowhere close to being complete is extremely stressful and disheartening. I understand that RTN is likely swamped with new patients to assess, but there is absolutely no excuse for losing sensitive data in your system. I do not recommend RTN for this sole reason, as I would not trust them in the future to be able to carry out an assessments without the threat of data being “lost”, or just an entire lack of communication. I am so stressed, upset and...

After having to fill out the same form four times and now receiving a request to fill it out two more times it is becoming tedious and discouraging. I wouldn’t mind if the questions were giving insightful information but half of the information requested I can not give and none of us should be about other people as it would breach GDPR as none of us, unless gained have their consent to share their personal data. I’m really surprised to see they want you to share other people’s personal data like DOB, name and their medical details without their consent especially when they aren’t involved in the assessment process.

Edited to include response to RTN:

I would love to be able to make contact, I have been trying for days but can’t get through on the telephone lines, it’s why I got to the point of writing a review as I can’t make contact any other way. If you know of a way to be able to speak to staff members about the forms it would be amazing.

But when you say what information you request, I think you may need to re look at the forms where you ask for the data, On the adults forms (legal guarding here isn’t relevant as they are adults) you request to know their parents names and their medical diagnosis, patients should not be sharing others medical diagnosis without consent for you to hold this data, especially not when linked to a name. On children and adult forms you ask for the DOB full name etc of siblings. Age of siblings maybe appropriate for understanding family set up, but full DOB I can’t think of a single reason you would need that data for diagnosis or otherwise. Maybe if those siblings were children you could gain that consent from the parent but you also assess adults so you are requesting other adults personal data

Then in order to proceed with the assessment, you have no choice but to opt into marketing emails and your email to be used in that way, which would again go against what...

After struggling to make sense of some long-standing challenges, I decided it was time to pursue a private autism assessment for myself. A few years ago, we went through the NHS process with my daughter, so I had a sense of what to expect. This time, I chose RTN after doing a lot of research online and they absolutely surpassed my expectations.

The process started with extensive forms and video calls, and RTN’s attention to detail was incredible (notably Bethanie-Jayne). They used every possible assessment tool, spent three hours speaking with me over video calls, and even consulted with my husband and brother for additional perspectives. It felt like they were building a truly complete picture, and I appreciated that so much.

One thing that really stood out was their flexibility. Being able to spread the cost of the assessment over several months made it much more manageable. They also follow NICE guidelines, so when I received my diagnosis, there were no issues with it being recognised by the NHS which was a huge relief.

At one point, communication slowed down after the main assessments, and I started to feel a bit left in the dark. But as soon as I raised my concerns, the team, especially Michael, went above and beyond to get things back on track and complete the process in a timely manner. Their effort and responsiveness didn’t go unnoticed, and I really appreciated how they rallied to make things right.

The final report was so detailed, and what I loved most was its balance. It didn’t just focus on areas where I struggle but also highlighted my strengths and gave clear, practical suggestions for moving forward.

If you’re an adult thinking about a private autism assessment, I can’t recommend RTN highly enough. They were professional, supportive, and genuinely cared about making sure the process was thorough and accurate.

Many thanks again to the RTN...