Superdrug — Local services in London

Awfully unprofessional Staff! 😞 I've visited this store a couple times in last few weeks. I visit this store only to be served by an awfully unprofessional member of staff SAQIB. . Let me share my review based on the following 3 experiences :

I wanted to buy something while I was in a rush. So I decided not to use my Superdrug loyalty card. When I told the colleague on the till (Saqib, as his name badge suggested) that I am in a rush and I am fine without the loyalty card, he was absolutely frustrated and sort of insisted on using the card not respecting my circumstances.

Same time, I was buying a face mask which was 3 for 2. But I wanted to buy just one even though it was on promotion. The same guy again insisted on buying 3 for 2. When I said I will stick to one, he acted and gestured like I have committed a crime or I was a foolish customer. I felt absolutely humiliated and embarrassed in front of other customers.

When I visited the store next time, it was such a coincidence that I was again served by the same colleague. This time again I wanted to buy a face mask. On the shelf edge label it said it should be £1.99 but when he scanned the product it came up to be £3.99. When I said that according to the shelf edge label it should be £1.99, he didn't even double checked it. As a customer I understand that sometimes price tags could be misplaced. But in that case I expected the colleague to either over ride the price for me or at least be apologetic for the confusion caused, but unfortunately he did neither. Rather, he in a very strict and unprofessional way said to me " this would be £3.99!". Again I felt like I have done something wrong and that is why I am being scolded.

I would like Superdrug authorities to take it seriously and try and make your staff a bit more professional, so that we could shop...

Went into superdrug West One centre, bond Street , London store to return an item for a refund. I had previously gone into the store with my credit card receipt but no store purchase receipt. I was asked to return with the store receipt too as part of the store's returns policy. When I returned with the card statement and purchase receipt today I spoke to the store manager. During this conversation another shop assistant joined the conversation. Whilst speaking to the store manager, i was asked who i spoke to on the previous visit. I pointed out the person who I thought was the assistant who asked me to return with the shop receipt, I also pointed out the person who I thought sold me the original item. As both of these assistants I pointed out were non-white, I was accused by the shop assistant as being RACIST as both of these employees happened to be non-white. I was shocked, upset and could not believe I was being accused of racism as I was asked who previously served me and I pointed them out and they were both non-white. The store manager heard this accusation and informed me that this comment was not racist and was not the context in which it was meant. Superdrug "what context is calling a white customer racist when tryjng to make a return is considered acceptable"? Disgusting behaviour. When I asked for an apology by the shop assistant this was refused. Avoid this shop if you want a refund and you expect any level of customer service. SHAME ON...

Avoid This Superdrug Branch – Unwelcoming and Inflexible Staff.

My condition = degenerative disk disease between L2 and L3 (back injury) which causes pain when I stand for too long

Date of visit = 11th October 2025 Time of visit = 3pm

I’ve visited many Superdrug stores over the years, but this particular branch stands out—in the worst possible way. I’ve been twice, and both visits were unpleasant enough to make me vow never to return. If you’re considering shopping here, do yourself a favour and go elsewhere.

On a quiet day with barely any customers, I accompanied my wife and chose to sit briefly in the piercing section due to my back injury. The area was empty, and I was careful not to obstruct anyone. Yet a male staff member (I didn’t catch his name, but he was of Indian origin) insisted I vacate the chair. I calmly explained that standing would actually cause more disruption in the aisle, but he refused to engage with basic logic or empathy.

It was a textbook example of rigid policy enforcement over human decency. No flexibility, no understanding—just robotic rule-following. For a brand that serves the public, this kind of attitude is deeply disappointing.

Superdrug needs to seriously rethink how it trains staff to handle real-life situations with compassion and common sense, especially people with injuries or disabilities. Until then, I’ll be...