Bun House Chinatown — Restaurant in London

Edit (08/03/2025): after some years going back to Bun House, price of the buns increased, but I would still go back because I loved the food. Today I had such a bad experience that honestly I don't think I will be going back anymore.

All the other times I went the place was organised with two queues at the entrance, one for takeaway and one to sit in. Today they said it was the same queue for both. We waited a long time at the queue where everyone was getting takeaways, but we wanted a table for 4.

Finally we get to the front desk and asked for a table for 4. They told us it was a 5-10 minutes waiting. We waited for 40min to sit-in. And during this time they started asking people in the queue if they were waiting to sit-in. Suddenly two pairs of people go ahead of us to sit inside. We asked them again about the table, and they keep saying we needed to wait.

Two people of our party decide to get a bubble tea while we were waiting. Finally we are called to sit-in. When our friends arrived at the restaurant with the bubble tea, they say they can't come in with the drink. A drink they don't even sell it there. We had already ordered food for everyone, but basically our whole dinner experience was gone. The staff clearly doesn't care anymore if you're having a good experience, I felt undervalued as a customer. It's a shame, I used to loved this place, the food and the service. But today I was very...

It may be called Bun house, but there's so much more on offer than the delicious pillows here. The buns are great though, and there is a few to choose from. Beef, pork, lamb, chicken, vegetable and custard. Of the savoury ones, we preferred the lamb version. The custard ones are a must but beware, the custard is quite runny and an ill judged angle could result in an unwanted dousing of the bright yellow custard.

This place is hugely popular at the moment, so expect a queue. We arrived just as it was opening and just bagged a table upstairs. We had beef, lamb and custard buns at this visit (the pork ones we had last time didn't blow us away) and we ordered the milk ribs, which we sounded interesting. They appeared like your standard Chinese ribs but it looked like they had been braised in a sweet milk to finish them. They were delicious and I could have easily eaten a couple more portions. We also ordered the silken egg rice, which roughly translated meant rice with soy with an omelette on top with prawns, chilli and spring onions. This is quite a simple dish but would recommend this to go with the ribs and buns.

We also ordered the French toast with jasmine clotted cream. The French toast was quite standard but was lifted by the clotted cream.

If you order take away they give you a pretty box with chopstix as a handle.

This is a great place for a lunch in china town and we will...

包軟熟，但係餡冇味。唔正宗，千祈唔好中伏! 難以相信燒賣都可以好難食... 豉油另計，服務超差。好失望。

Disappointing food and service to say the least. We saw some videos around Instagram hyping the place up, there was even a queue outside to suggest it might be a hidden gem in Chinatown but no - don't be fooled.

The buns were soft but the filling is underwhelming. Chicken and lamb buns tasted like South Asian cuisine. And the pork and beef buns were tasteless. Oh, and they were just "luke warm"... We also ordered siu mai, which was very bland, again just "luke warm" - we assume these are pre made.

They charged for soy sauce, and it was not the dipping type but the cooking kind so it was super salty. Your teas are not refilled like a regular dim sum place. (The teapots were super dainty too)

If you order anything else on the menu, it will take its sweet time to arrive from the kitchen downstairs... we finished our buns and siu mai before the cheung fun and har gow arrived.

Customer service is non existenent, they don't come take your order or make sure everything is ok. We had to go to them if we wanted anything. Don't be fooled about the place being an authentic cantonese dim sum place. It's a...