SEPHORA — Local services in Alaska

If you’re Alaska Native you will not get helped at this location but instead treated like you’re wasting the staff’s time. I was super excited to finally get a new foundation today. I was there forever it seems, looking. After stopping a male employee named Jade, who was busy on his phone, I asked for help inquiring Estee Lauder’s new foundation. He was unpleasant, unfriendly, there was nothing inviting about him. He was even annoyed being asked if he worked there. I started asking him questions about the new formulas. He flamboyantly huffed and puffed like I was wasting his time. He walked me over to the Estée Lauder section and started looking for information on his phone. I asked for a new color match, he did that. But when it came to asking about the new foundation that came out, he annoyingly replied, “I thought you wanted this one!” I told him no, that it was the old formula I used and that I was interested in the new one. He huffed and puffed again. After that I had enough, I informed him that I didn’t appreciate the way he was talking to me. All the assistance he gave was haphazard and not genuine. He was just plain rude, unhelpful. He actually begged to start over and even tried to get my name which he should’ve done in the first place. I informed him I was done. The world has become such an ugly, hateful place. Stay away from that store, I knew I should’ve just...

The salesperson named Maria at Sephora was a true gem in customer service. Upon my visit to exchange a perfume, she not only gracefully accommodated my request but also went above and beyond to honor a price adjustment, displaying exceptional dedication to customer satisfaction. Her patience and kindness were evident throughout the interaction, making the experience truly delightful. Her commitment to ensuring my happiness surpassed my expectations, leaving me thoroughly impressed and grateful for the outstanding service provided. Lovely 😊

While my overall visit at Sephora was largely positive due to the exceptional service provided by one salesperson, unfortunately, I encountered a contradictory experience with another individual in the past, supposedly a manager/supervisor. My sister and I approached her regarding a sale-labeled eyeshadow, seeking clarification to ensure the discount applied to the right product. Initially, she agreed. However, during checkout, the discount didn't reflect, and when approached about it, she denied ever confirming the sale, essentially refusing to honor the price. This experience was disappointing as it felt like a breach of trust, where she misled us directly, impacting our confidence in the...

A simple hello and no follow up? Were there 5 clerks in the shop, a customer in line at register w/o a clerk ringing her up, two clerks off in the farthest corner chatting by themselves, another towards the doorway on his phone? One was dealing with a customer. Just a question, how long does a customer have to stand waiting before a clerk comes over or are we expected to chase them down to get them to assist because there are no products out available to bring to the counter to ring up? I needed a couple of bottles of cologne and some skin care items- it would have totaled close to 400 dollars. It might have been more if I decided to buy some other small things for fiends while I am on this trip. mascara is always a good gift to bring back to Tokyo. We don't have a Sephora in Tokyo- the Shibuya one closed down after only being there for a year. I guess feeling invisible is part of the experience Sephora...