Wingate by Wyndham Anchorage Downtown/Ship Creek — Hotel in Alaska

Absolutly Terrible! First Upon checking in we were told the Handicap room We had reserved was not available. They then put us on the 3rd floor. The ramp to the doors in Handicap were extremly icy. To the point that people who were not handicap were sliding on it. My Dad who uses a cane had to have people on ether side of hin not to fall. When telling front staff they said oh okay. And then we saw them throwing rocks out the front bit no one ever went to the back handicap doors and did anything. It was just as bad when we left. Thebroom was gross. there was food cups behind the nightstand and food. The outletbthat was on the night stand was covered in a sticky hairy film. My don found a "spider leg" aka a pubic hair on the bath tub. The bath tub was slippery. And the pool which was advertised as heated was very cold. and there way if heating it was running a hise from the bathrrom to the pool with hot water coming out of it. which one of the kids brushed up against and burnt there leg on hot water/metal ring around hose.. My son cut all 4 of his toes on the rough edges floor of the pool. The bottom of the pool felt like peat rocks in it ans when collecting to see qhat it qas it qas little piecws of the floor of the pool. but ot wasnt just a few it was scattered through out the bottom of it. the front desknhad no bandaismds when asked. Only one of the beds had a blanket on it the other had 2 sheets. There was 2 pods of coffee for the coffee maker but no sugar, cream, or stir sticks. When asking for a different room and a room with a jacuzzi tub as that is what we had originally reserved. (2 weeks in advance, but they didn't have ready.) We were told they wouldn't know which rooms had a jacuzzi tub and which don't) Then we were told that there were no other rooms available. Also breqkfast ended at a different time them was advertized on the website (however they did tell us at check in the time breakfast ends) The room was not clean and there was only one very small trash can with a tiny bag in it. Other guests had grocery bags of trash sitting outside there room doors. This place was very disappoiting. though the outside and front desk looked nice and inviting. The room was Not okay. And They advertize as having cable channels. However the remote said dish tv, but the only channels available were CNN and 2 sports channel. And they didn't even have away to stream any streaming subscriptions you may have. So my son and I had to watch a movie on my phone screen. :-( This place was absolutly rediculos and I would not recommend it to Anyone. Except maybe the...

Stay away from this hotel. We had 3 separate stays here as part of a vacation package through the Alaska Railroad. All reservations we set up were for 4 people, 2 rooms, 2 beds per room. We stayed 3 times here, two of the stays had severe issues:

First stay: There was a problem finding our reservation because this used to be a Quality or Comfort Inn that was bought by Wingate. This lead to a long wait time and several back and forths until we got our rooms. One of the rooms we stayed in on the 2nd floor had a broken window that was held together with clear packing tape. The door to the bathroom was broken as if someone had forcibly opened the door when it was locked. There was only 1 bath towel for 2 people in the room, so we had to get another. The next day when we got back, there was no new towels and we were told it was because they were short staffed. We had to find a housekeeping cart to grab a couple new ones. When we went down for the continental breakfast the following morning, all of the trash cans were overflowing.

Third stay: We show up and are given the keys to our rooms. We go up to the 3rd floor where our rooms are, and when we walk in, BOTH are single bed rooms. We go down to the front desk where the lady is super sweet and apologetic and she starts to resolve it. When the lady was helping us, she was constantly getting phone calls and having to put them on hold. We flagged the manager in the office behind the front desk to see if someone could help out because the one helping was swamped, there were 3 people in line behind us and several people on hold. The manager scoffed and had a terrible attitude about it and came out and only helped with 1 person in line and 1 phone call, that was it. When we were waiting for the room situation to be resolved, on a whim we confirmed they had us here for 2 nights, it turns out that they only had us down for one even though we had confirmations for two.

I'm writing this review from the chair inside the room after checking in on the 3rd stay, that is how terribly frustrated we are over this ordeal. This hotel has been an absolutely terrible experience on an otherwise great trip. We are going to be reaching out to the Railroad to express our displeasure as well with this particular location.

Overall, this is a poor joke...

Update: Contacted corporate Wyndham and quickly received a reply stating that they would refund us the overcharged amount. Wyndham corporate is willing to do the right thing---hopefully they will correct their franchisee.

New Hotel Management is simply dishonest. Like many, our group booked two rooms for the night before taking the Coastal Classic to Seward. We booked 9 months before our trip. Rooms were $207.80 per room including tax. Just prior to our trip, Choice Hotels emailed us to inform us that they no longer managed the hotel and could not guarantee the reservation; and they provided the telephone number for the new management for us to confirm with the new owners.

The new owners, Wingate, refused to honor the existing reservation, claiming Choice had not provided them with a list of confirmed reservations. I told them I would provide them with documentation of the reservation, but they still refused; and said blame Choice Hotels for it. Booking new reservations with Wingate now costed $422.86 per room including tax---$215.06 per room more than our original reservation. At this late of a date no other hotels remotely close to the train station were available for a better price.

When we arrived and checked in, the front desk clerk acted like she had never heard of this issue before---even though reviews for this hotel are now rift with the same story. While we were checking in, another guest came up to me and asked what was going on. Told us they had booked their stay around the same time as us and for the same train ride, but it was booked through Alaska Travel and Tour so the Wingate Inn honored the existing reservation for them.

So bottom line, management here will honor the reservations through a tour group because they don't want to lose all of the referral business through the tour group; but if you just booked a room yourself, they are happy to screw you over, and claim there is nothing they can do about it. Left messages for the hotel manager "David" with the front desk. Messages...