iLL Chino Meal Service LLC — Local services in Albuquerque

This company used to value customer service, however, it seems they got popular and greedy and customer service is not important to them anymore. The owner is very rude. I had been ordering from them for a long time and they used to make turkey burgers. I asked why they didn't make them anymore and he said they were going to bring them back. So when I ordered them, they were disgusting and I asked what happened. They said they used pre-made patties which he failed to mention the change in recipe. I asked for a refund since I threw them out and the owner would not respond to me. Phone calls, messages, VM's, DMS's and nothing. Finally someone else returned my call and she gave me a very partial credit. It was horrible!!

At one point in the past they changed their ground turkey provider and it was so bad they offered customers a refund. When they offered it to me, I declined because I understood. Mistake.

So then I tried ordering meals the week before Christmas with Christmas Day landing on Monday, the day for delivery. I tried going to the delivery spot and it was closed, go figure. I tried reaching out via phone to ask when I would get my meals, and I got no response to my VM. I had to leave town the next morning and could not wait for him provide customer service to me so I DM'd him on IG. I asked if I would get a refund for the meals that I paid for and could not pick up on the day of delivery because it was closed. He messaged me back saying "refund issued. Please don't order from us again." See screenshot. This place had gone downhill and I would rather order decent food from someone with GOOD customer service and integrity.

I have found another food prep service in town that is actually better and has great customer service and integrity so Ill Chino is NOT needed! You are not the holy grail and I hope everyone learns this....

The food here is absolutely delicious and the staff is exceptionally friendly and attentive! The only drawback is the parking situation—customers are required to pay $2 or risk receiving a $75 citation or even a boot. Many guests are often in and out within 10 minutes for a quick pickup, so the parking fee can feel a bit inconvenient.

One possible solution could be offering a $2 discount on food purchases to offset the parking cost. This would make the experience even more enjoyable and customer-friendly. Please note, this is not a negative review—just constructive feedback and a suggestion to enhance an already...

iLL Chino makes meal prep, macro nutrition, easy and delicious. The weekly menu is always something to look forward to. With the selection of bulk proteins, savory entrees, and protein loaded desserts, you can hit your goals without feeling deprived or stressed. I recommend iLL Chino to anyone, whether they have specific nutrition goals or just want a meal that's comforting, healthy, and not overly processed. The food stands on it's own, it...