Purple - ABQ Uptown — Local services in Albuquerque

Bought a Purple mattress with the assistance of Michael, who was very informative about the product. Tried out several different options for mattresses until we found the best fit for wife & myself. We purchased both the mattress & the adjustable frame. We were told that would take up 6 to 8 weeks, since the frame was on back order. But it could come in sooner. We were really delighted when we received notice that would be here in less than 2 weeks. We received both but the company that delivered or whoever was responsible for sending them out failed to send all the parts the frame was missing a vital piece, which was the retention bar at the end of the bed frame. Called the customer service which put me hold for over 15 minutes, very unexpectable. Then I called Michael who got me queen size retention bar. Thanks Michael. But it didn’t work. The problem is I can’t use my frame that paid good money for. Also the company (Pilot inc) that delivered this the gentleman with shaved head was very good at his job putting together and setting up, the one was complete idiot cross treaded one of the legs pieces & the female portion which I had fix myself. Michael was very helpful with all our issues. Only hope that I can get everything sorted out...

We had been mulling a purple mattress for a few years. We have been using purple pillows for a couple years and were curious to check out the mattresses.

When we swung by the Purple Store on the spur of the moment, we were greeted warmly by Robbie. We explained we want to try a hybrid mattress and he suggested the Purple Restore. We tried out both the soft and firm. My hubby was sold immediately on the soft and I wasn’t quite sure.

Robbie asked me the type of purple pillow I have and noticed it didn’t match the one on the Restore soft. So he had me grab my type of pillow off a different bed and try it on the Restore soft. I immediately noticed the difference and was also sold on the Restore soft.

During purchase he found out we were veterans and he made sure we applied for and received the veterans discount. Most places don’t do that unless you ask.

We chose white glove delivery and the bed was delivered today. We love the mattress and the purple sheets that were included fit perfectly.

Overall, we highly recommend the Purple Store for a mattress purchase. The store is very nice and the staff fantastic. Thanks to Robbie, he made buying a new mattress very easy and...

We came into the store with every intention to buy two kings size mattresses. Me and my daughter were trying out beds Wwith every intention on buying Today. I then looked at Michael and said. Maybe you could say please and then he gave me the dirtiest look. I told him that how rude it was to treat a customer this way. Chris was our sales person and I told him that I was leaving. And they will not make a sale due to Michael's por customer service skills and. attitude. Michael was very unapologetic. I will be purchasing purple mattresses online and not giving any of my money to this store.. This is unfortunate being a brand new store here in Albuquerque getting a terrible review. The customer service is absolutely ridiculous. Unless you fire Michael the next day. I will turn this review into a 5 star and return to the store to buy both king mattresses. I really think that Chris was a great cell's person. He was the only one that apologized for the other sales person, Michael's actions. I think it's pathetic that this older man thinks that you can treat a child this way. And I truly hope he...