Guitar Center — Local services in Allen Park

I have spent THOUSANDS of dollars in this store over the years but I will never patronize this store again. I signed my daughter up for a trial lesson with Aya at the discretion of the sales manager Thomas (literally the only good part of this store). I still have the email that I received showing the lesson was from 4:30-5pm. Aya didn’t show until 4:45, saying that Tyler (the lessons manager) didn’t inform her that the lesson was 30 minutes. Ok I let it go. We come back the next day and spend over $300 signing up for guitar lessons and purchasing equipment. Again Thomas is great, but there was a discrepancy in what we were originally quoted for lessons and the price. No problem, we pay $117 for the 30 minute lessons. Tyler offers an additional 30 minutes on her first lesson to compensate for the inconvenience, I did not ask for this, it was offered. Fast forward to today at 4 Aya is nowhere to be found. Jerome, who’s apparently the store manger says Tyler, who is not in, didn’t not put that in.

I’m beyond frustrated at this point and have already made up my mind that I will not pay for additional months. But whatever, we don’t have the additional 30 minutes that were offered. We will just be ready at 4:30 for our prepaid regular lessons. Wrong! 4:45 rolls around still no Aya. The store manager Jerome couldn’t care less. I request a refund, he says he can’t do that. Tyler can credit me for today when he comes in tomorrow though… more he say/she say.

I tell him to cancel any future payments. He says he did but can’t give a receipt, I have no email proof nothing. I explained how frustrating my experiences had been and he was completely condescending with a I understand. No solutions, apology nothing. The only solution is to wait on Aya who’s “on the way” after being at the store waiting for 45 minutes. I will be contacting corporate about this matter. I’m so disappointed in the lack of organization, communication, and customer service. I wish I could...

Was not going to do this but it just keeps eating at me. Almost got robbed by Guitar center. One star because I cannot post a review without a star. I signed up for guitar lessons for one month. One lesson a week. Told GC I was working in Detroit for 5 weeks. Took two lessons and the guy that was giving the lessons got sick for the time of the third lesson. Got told by GC that I was gonna get called back for when they were ready to start the next lessons. Never got a call back. When I finally realized I did not get a call from GC I noticed they charged me for another month. Why would that be? I told them I was in town for 5weeks. I called to explain the situation they said they cannot refund money because of policy on subscription. The person said I was getting rowdy. I only paid for the one month I was gonna be in town for. Who put me up on a subscription when I was clear as to how long I was going to be there? Why can’t I get a refund? Got same policy condition thrown back at me. I did not subscribe for any more lessons. Did not finish the month that I paid for. Anyone would get upset. The funny part is that I got a call back from whom I believe was the manager after I asked if there was anyone else that I could speak to. Got a no for an answer. The “manager” said I was going to get refunded the 109 dollars they charged and for me not to come back to the store because the person I spoke to earlier said I used derogatory words towards them. I know the person’s name but not saying. Straight up lie and “manager” believed the person. Said this has person has never lied. I said, “that is the first lie you’ve heard then”. Smh. I hope this person feels good about themselves and hope one they do get caught in a lie. KARMA is all I have to say. It’s sad because some of the workers there are very polite and know their stuff. But that one person with the lies……OMG. Got my...

Workers were fine. People kept trying to help me but I was not looking for assistance, so help is available usually if needed.

3 stars mostly because I dont like to be sold to, a sales person straight face told me a pair of $70 headphones I was purchasing will likely break and I should also purchase the replacement plan from NEW or Assurian or whatever. That may lead customers to believe the product to be of poor quality.

Stop. Pushing. Warranties.

Also stop saying things like purposely throwing an item out a theoretical window is covered, on purpose damage is not covered.

Was extremely bothered out during checkout, a bald man was there off to the side talking to a female worker, from the very loud conversation they were having I could gather it was the male general manager and possibly the female store manager. The general point of the conversation was him talking about how great he is and how employees better do what is needed or to find other work. That retail manager mentality makes me want to vom. Working in retail at Officemax long ago, I found this attitude to bring down morale, not improve it. It's not inclusive, its exclusive and does nothing but impose stress. If workers are having issues doing a part of their job, you're job is to work together to help them overcome it, not impose ultimatums. That's what a child does.

The woman's body language told me a million things at a glance, mostly that she was uncomfortable. Side off glances, not making eye contact, doing busy work breaking down boxes and repeating his talking points spelled out distress very plainly.

Sorry buddy, to inject into your very boisterous conversation, you dont deserve regional manager position if you cant read the air.

I think I may travel to Microcenter for immediate cable needs and utilize Amazon for needs that can wait due to these...