GameStop — Local services in Ankeny

Had an order for pickup, since I couldn't come in the door. Put wrong game in order. Fairly big mistake to make. So I went to the store to get the game and Anderson (clerk) gives me the correct game. Being somewhat cautious, what being burned before by this store, I check the number of games (supposed to be 5) in the package. Turns out to be three. Now when I made the purchase on the website, there was no mention that two of the games would not be included. But Anderson can't give me a straight answer if they are included or not. While he is hemming and hawing, staring at the game case doing nothing to look up the information on this game, his district manager steps in to speed things along. Looks up Gamestop site on his phone. (No one has tried using the company computer yet) I explain that when I ordered the game the site clearly listed all five games. Manager explains to me that it most likely will automatically trigger the DLC when inserted into my console. Told me that if the DLC didn't work that I could back and that they would refund the disc or "make it right". I assumed that meant they would give me a code for the games that I paid for. Nope. I called and was answered by Anderson again. He told me that his manager told him that the only thing that can be done is refunding the game. So I get less than I paid for, or I get nothing. This after giving me the wrong game to begin with. That's not taking care of your...

This store has never let me down. I wish their prices were a lot better. Buy your games around 10% of what you would ask for them and sell them depending on what I assume to be their popularity and a much higher price. Obvious it's a business trying to make money to be able to pay it's employees, understandable, however if you buy a console at 50 bucks and sell it for a 120% markup as pre owned, who is really winning? I give it only 4 stars due to this reason alone. If it were truly meant for the consumer I would rate a full 5. Though I will admit GameStop gives us consumers the opportunity to purchase games at a discounted price even though they are pre owned. With that said I will happily admit Ipersonally have only had 3 bad experiences with the games I've bought at GameStop, 2 of which were due to me not disliking the games, the third was a manufacturing problem in the dis reading, the third was easily remedied by inserting the disc going to the online store and downloading it from there. Remember also keep the disc in the console if you are unable to download it from the disc. If you do not keep it in the console during said download you will not be able to freely download the game...

I'm very upset at this gamestop I pre-ordered this game nba 2k23 championship edition way before launch day for my husband and I paid in the game in full and the day of release I went to go pick it up and it's not there they sold our game!!! Gamestop said it was late but i got a call before midnight launch telling me my game is ready for pickup so their literally giving us somebody else preorder now we have to wait and when we was ready this place is out of order what kind of store puts 20 pre-orders and store in a drawer and whoever get them get it why don't you put names on it so whoever did order it and has a receipt it's done and the customer has it then they call other stores and stealing other people preorders I rather get my money back then take somebody else game after this I'm not coming back to this store so my point is there selling people pre orders if u don't show PLEASE DONT SHOP...