OfficeMax — Local services in Ann Arbor

I usually go to Staples but I was looking to get something laminated and spiral bound and found that the Office Max price would be a few dollars less. I drove the extra distance to their store on Washtenaw to drop off my items. I was told it was a busy day and my items wouldn't be done until that evening or the next morning but that I would receive a phone call when they were ready. The next evening when I hadn't heard anything from them I tried calling and the girl who answered the phone obviously had very little phone training because she did not speak clearly into the phone and was speaking way too fast. I told her why I was calling and she said some gibberish and next thing I know I was on hold so I guess she was transferring me. Then it sounded like someone picked up the phone and then hung up on me. I called back and the exact same thing happened again. I called a third time and was delighted to have a different person answer and they wrote down my name and number and said they would have the person and the Copy and Print area call me back when they were done with what they were doing (this was 1 1/2 hrs before closing). I never heard anything back. I called back the next morning and the person I dropped my stuff of with 2 days ago answered and said I was supposed to be called and my items are finished. The fact that I wasn't called was a little annoying but not a huge issue for me, but that would have been different if this was something needed for a business on a deadline. What was more upsetting to me was the lack of phone etiquette at this business. They market to offices and professionals but they are not very professional themselves when it comes to answering the phones, transferring calls, NOT hanging up on people, and returning messages ASAP. I don't know if they were having some kind of issues that evening or what but, based on the other review here about them, phone issues are an ongoing...

I placed a "same day" order for business cards and the estimated time of completion was roughly 6 hours after the order was received. I called to follow up on the order, and was promised it would be done within the promised time period because this was a rush order for us. When I arrived at the store just before closing (2 hours after the time they should have been ready) , the order was still not completed because another, more important order had taken precedent and was "using all their machines." When I explained that I had called earlier and was once again promised the original timeframe because these needed to be used for a conference this week and were leaving tomorrow, I got a pretty abysmal reply that made it clear he did not care and then he simply walked away and went back to processing the other order. If it were not for how well the 1 800 go - depot customer support line handled my concerns, this would be a one star review. This has ensured we will not be using this location for any of our future...

Normally, I have good service at this store on Washtenaw (Arborland Shopping Mall). Tonight, I went to have a document faxed. As last time, I was directed to the self-serve machine, when I went there, one was 'down' and the other extensively occupied. I explained this to the two employees and asked for them to fax the document from the machines behind the counter. The 'manager' said that neither he nor 'Michelle" were trained on how to use the machines! I asked how that was possible with staff there to service the public. Fortunately, the man on the other machine let me in and I faxed my document. I was directed to the self-serve some months back. The staff are either incompetently trained or lazy! There is no reason that customers can't get documents faxed because the staff have not been 'trained' on the machines, I don't believe that for one moment. I will NEVER patronize that store until some serious changes in protocol, staffing and...