The Pink Crab — Local services in Annapolis

The rudest snobbiest employee I have ever encounted was today at this store. My mother,sister and I walked into the store along with our kids greeted with this behavior. When we first got there my neice and son went to where the front window display is, to play with their new toys they were excited about. While my mom and sister shopped, I sat next to them to keep an eye on them. Their employee came over staring at the kids like they were a disease, like we were lower, and as if we were a disruption to the store! They were not running, destroying or touching anything and I was sitting right next to them to supervise. My sister tells my mom “I don’t feel very welcomed here with someone staring at me the hole time, it’s making me uncomfortable, let’s leave.” Their employee says she was not staring she just doesn’t want the “kids to get hurt.” How could they get hurt playing with toys sitting with their mother/aunt? I then pick up my son quickly to leave (who has autism) which upset him causing him to cry and now she is staring in disgust at my son! I let her know it is very rude to stare, he has autism. She gave 0 apoligy and 0 reassurance that we are welcomed to shop there! VERY discimitory and unwelcoming. I guess you can’t be a mother and shop here or have a disability? We were all dress shopping but they lost business today by her snobby personality! If your in the area with your children DONT bother coming into this store! I certainly won’t even WITH...

While the girls who work there are lovely. This review has nothing to do with them. It’s the awful return policy, or should I say lack of. I bought two dresses a day apart for my son’s graduation. I planned on trying both on the day of and keeping the one I liked best. When I went back into the store the next day to pick up the second dress, I found out they don’t do returns. Only exchanges or store credit. Doesn’t matter if it’s within 60 days with receipt (it was 1 day) the rule still applies. So now I’m stuck with two dresses, one that I won’t wear and there is nothing else I need/want from that store. I understand having rules, but flat out refusing any return, even a day...

I have been in and out a couple of times in this colorful and vibrant little boutique before finally deciding to make my first Lilly purchase. The sales people were eager to help and answered questions every time I was in. The store provides a peaceful, clean and no pressure shopping atmosphere. Everything is neatly organized which makes it easy to shop. The future of shopping is moving away from malls and it's more important than ever to support these local stores. This is why I finally made a purchase. The pleasant conversations I had with the manager(?) helped my decision to support this small...