Ann Taylor — Local services in Arlington

Racist manager refused to ring me and my mother. My mother and I waited in line to make a purchase and the manager on duty came up and rung up the white woman behind up instead of taking us (the next in line). When the cashier pointed out that we were next in line the manager said, "well I helped this lady earlier and I'm already ringing her." The cashier apologized on behalf of her manager, but the manager said nothing. I spend too much money at Ann Taylor to be treated this way. Black women take your coin elsewhere the manager at this store clearly doesn't want...

I've been searching for work clothes (i.e. business casual and business professional clothes) for weeks! I was pleasantly welcomed into the store by Hanya, who helped me with all of my sizing needs. I was able to find quite the selection and can now say I am building my dream capsule closet. All due to Hanya's assistance. She was extremely warm and helpful. I remember asking for a blazer that was a few sizes too small, Hanya instantly found the right size for me within seconds! lol If you are ever visiting the store, request to work with Hanya, you won't be...

Usually have a great experience at Ann Taylor which keeps me shopping at the store. Today, I was in the store and had horrible customer service from the manager Payton. I went to the front of the store not ask for help because the other employees were taking their cues from the manager. The person at the front was super helpful. Will think twice about shopping here again since management is not helpful and customer...