Pandora Jewelry — Local services in Arlington

Managers are belligerent, care team is careless, and product is low quality. Go elsewhere.

What's the point? I wouldn't be in this merry go round, if it wasn't for your Assistant Manager Lily to begin with. Had she looked up and seen my ring was still eligible for exchange, I wouldn't have to deal with Customer "Care". Which is taking 15 DAYS to send me a PACKAGE LABEL, so I can RETURN the item LILY didn't want to exchange, without looking at it or my warranty might I add, this is very frustrating.

Ring still under warranty, YOUR MANAGER didn't want to exchange, so now I did it through Customer Care and they agreed, and now I'm waiting on a shipping label.. all this could have been avoided if your MANAGERS don't discriminate in the very first place

Waiting on label but I won't buy EVER again from Pandora, first problem ever and its taken lightly and on THEIR TIME

#08394094 IS THE CASE NUMBER, you all need to get it together and send me a label or EXCHANGE IN STORE, which should have INTIALLY happened but no, discrimination presented...

I came there at 6.30pm, they were closed at that time and at Google say they work until 8 pm. Inside store still were 3 ladies. They were not much interested to help costumer. They laugh inside store, they just has a great time without carry because someone need service. They showed me with open hand parale to neck sign (we are closed), not even tried to TALK to me. The youngest lady finally approach to me, and said how they are closed because WINTER STORM. I was disappointed, and said they never updated information ls about closing at Google or website. She repeated again:"WE ARE CLOSED". I said how I need to buy birthday gift for my girlfriend, and I am costumer who left plany of money alredy. Honestly I was buying charms everywhere around USA for my gf. And I mentioned I will complain about this, she said shortly:"That's fine". I am try disappointed in this establishment, if I have to make a business agin wit Pandora, not going to be here for sure! So...

I came in to get a small gift for my mom and myself. The associate that assisted us was Sydney. However, Sydney didn’t know the prices very well but she was sweet. I had a issue because I told her I wanted earrings that was hypoallergenic because I have sensitive ears. I bought a pair and the second I put them in my ears turned red! I didn’t even leave the mall so I came back to get a ring instead. Sarah then proceeded to help but she had a nasty attitude. She told me to wait 30 days for my ears to swell. She even seen my ears red she then proceeded to say well all of them sterling silver so I don’t know what to tell you. I was going get an exchange for a ring but since she had a nasty attitude I took my refund and left. They should train Sarah J on better...