Quikset — Local services in Arlington

My husband took his wedding ring into this shop to have his diamonds reset(his diamonds were loose). They told him to come back in three hours. When he arrived two and a half hours later. As soon as they handed my husband his ring back, they immediately started explaining why two out of the five diamonds were cloudy. Claiming that the heat from when they cleaned the diamonds made the diamonds cloudy. After my husband explained to them that he takes his ring to get steam cleaned often, and has never had this problem. The lady said she would order him two new diamonds and for him to come back in one week. When he came back in a week to get his ring.. The face of his ring was destroyed, from them replacing and resetting the diamonds. Also one of the two diamonds they replaced is still cloudy and the diamond is cracked. At the time, the manager wasn't there, so my husband had to leave the shop and call the next day to speak with the manager. He explained that his ring is ruined and not the same diamonds as they were when he originally brought the ring in and how he wanted his money back. The lady began yelling at him, about how she had to spend $600 to replace his two diamonds, and that she wasn't going to give him a refund. She then hung up on him, and blocked his calls. If you care about your jewelry at all, this is NOT the...

Rip Off Reality. The rent must be really high here as they wanted me to pay $19.95 to change a battery on a 20-year-old watch that is in perfect condition. At the most it should not go over seven dollars. At these rates they can at least fix their ghetto-looking sign outside the door! Time to take my business elsewhere.

Update: LOL love the reply - nice try. Not sure how you're doing the math because the battery that I got for $7 lasted over three years. It's time to admit that you lost a sale due to greed. I'll come back for your bankruptcy auction.

Update #2 – There you go again. Belittling the customer and trying to get in the last word. Is this how a professional business owner should act? You should have stopped when you were ahead. Now I can add rude and sophomoric behavior, along with greed, to my review. By the way, I called around to your competitors and was quoted seven to eight dollars to replace a battery compared to your $19.95 This is a watch battery, not an oil change. You have a wonderful day and...

I visited this location on 3/1/25 after speaking with Floyd over the phone about replacing several watch batteries. She was very helpful and provided all the details I needed before my visit. Upon arrival, Breanna greeted me with a smile and asked how she could assist me. After mentioning my conversation with Floyd, she confirmed the details and consulted with Breanna on the best way to proceed.

Breanna kindly informed me that since I had multiple watches, they could offer me a discount, which I really appreciated. During my visit, I chose to stay in the store and had a great conversation with Breanna while Floyd worked on my watches. Once the service was completed, they provided me with updates on my battery replacements and warranties.

The customer service was outstanding from start to finish! I made sure to let them know how much I appreciated their help, and I wanted to share my experience here as well. I highly recommend this location for their professionalism, friendliness, and excellent...