Wanderlust Land & Sea — Local services in Asbury Park

I love the sweatshirts at this store and usually buy one each summer. I was there in Aug and bought a sweatshirt. Of course the one I picked from the rack didn't have a tag but the guy working there said I can pull it up on the computer. He charged me for the $72 one instead of the $49 one I had. So I said that's not the right one, he agreed, said he could do a quick credit. Now almost a month later, still no credit even though I have the receipt. So I called the store and they were "too busy to talk. I have a line and boxes to unpack. Call back another time." I said can you call me back? Nope. So I hung up and had to contact my credit card company so currently waiting for this store to respond to my charge back request, which they got 2 weeks ago. Also when he did the credit, for a mistake he made, they charged me $1.50 for not using cash. Now there was no charge for originally using a card but he makes a mistake and I have to pay $1.50 for it?! I'm not sure I'll ever see my credit and they don't care once they have your money. There are plenty of other shops on the boardwalk. I won't be coming back to this one. So...

Terrible customer service and not an inclusive experience. Their clothing is for women size 8 and below. Purchased a birthday present here for someone whose birthday was later in the summer. The two young, blonde ladies said the item could be returned at any later date if it didn’t work. The item was washed in a cold cycle and hung to dry, (per tag and ladies in the shop), and it shrunk 4 inches. The directions on the tag were followed and the item is defective. The store will not provide a refund even though the two young women in store said a refund would be provided for any length of time, and if the item is defective, and just to explain it was a gift. Will not shop here in the future and do...

Sophie was very rude and refused to help me because of a personal disagreement outside the store. Another customer overheard our conversation and she inappropriately told him I was giving her a hard time. He got very aggressive and started threatening me. I never met the man. Bad case of letting personal dispute carry over to a business setting. Worse, she saw fit to make negative assumptions about me to her associates. She turned me into a pariah knowing...