Geek Squad — Local services in Asheville

The Geek Squad staff were great. It was the national Geek Squad system that was terrible. Ethan helped me at the store and seemed very helpful. But once the computer arrived in Louisville for repair, that's where the trouble started. They called me and told me that my computer, which is only four months old, was not under warranty and I had to pay $200 to get it back. I was able to confirm through HP that it was under warranty and even after The Geek Squad agreed, they still said that they wanted me to call HP and have them send them a letter stating that the motherboard was included in the warranty! She went on to say that she "can't imagine why it wouldn't be included". Yet, she was requiring me to jump through those hoops, and this after sitting on the annoying phone tree waiting system for an hour. It was ridiculous. So, I told her to just send it back to me broken and I take it somewhere...

This was an email sent to me, I have never used Geek Squad in my life yet they emailed me a bill for $237!? When I call the number it just rings, no way to leave voicemail, nothing. So far nothing taken from my bank account and I saved email “just in case” it’s really someone trying to hack into my...

Don’t waste your time with the geek squad. Had a battery replaced in a iPhone they were rude and rushed us to get to the next person. I came back to pick the phone up hours later. They said it was ready then waited for 40 minutes before they brought the phone back. Wouldn’t recommend...