Target — Local services in Asheville

Extremely disappointed. I went in to look at fire pits and their outdoor section is in the far back corner of the store. They had one fire pit left, with no price on it. Naturally I used my Target App, and the fire pit scanned $59.60. We went over to the the Lowe's next door to check fire pits, and there weren't any we liked, so we went back to Target. When we got back to the back, we found a few chairs that we liked and those had a price tag on them for $50, naturally we scanned the items and those scanned up as $24.50, we scanned the fire pit again, and it again came up to $59.60 again. So we loaded it all up and brought it to the front to self checkout, when we scanned it all at the register the fire pit came up to $199 and the chairs came up as $50 each. We waited for the Team Member (Taylor) to price match it, and so when she came by we scanned the fire pit and showed her it, and she input the price as $59.60. After she did that she used her mobile device and scanned the chairs and they came up to $50 each, so she rescanned the Fire pit and it then came up to $199 instead. At that point she had to call her Assistant Manager (didn't see a name tag) over and we explained all that had happened and that we scanned the item in front of Taylor and she saw the price of $59.60. When the ASM questioned her she stated, "Yes I saw it when he scanned it and it came up as $59.60". The ASM then questioned Taylor again and that second time she stated "I saw something on there that said $59.60, but didn't specifically see the fire pit". We were frustrated that she now had lied to her ASM after being questioned, and her ASM said due to the large difference in price, she would call and ask the Manager (Jake) to come up to to see what can be done. The ASM then disappeared and she came back 5/10min later and stated due to there being no "physical proof" they would not be able to honor it. I again stated the fact that Taylor even had seen it, and input it into the machine, but Taylor did not say another word, and the ASM said sorry and that was it. We are just frustrated at the fact that we scanned it 4 times and one of the times in front of Taylor, yet because Taylor then lied to the ASM nothing was done. I personally have never had a bad experience at any Target I've been to, but this has truly put a bad taste in my mouth.

I did right after call Corporate Customer Service, and spoke to Michelle, and she contacted the store and spoke to Jake, who again said he would not offer the price adjustment. Michelle informed me she asked to speak to Taylor to get her side, and Jake (the manager) denied that from happening. Michelle offered me a $50 Target Gift card, and stated she was extremely sorry that this had occurred, and stated that is all she could do, because it was up to the stores discretion and she could not override it. Thank you Michelle for your help in trying to fix things, it was just unfortunate that Jake didn't trust the customer and put them first.

It is just pretty disappointing that Jake wouldn't allow Michelle to speak to Taylor, come in person and speak to us at self check out, or just at best fix the situation that had occurred. Each of the self checkout stations have their own camera, that if they checked, could have seen me scanning the item with my phone and showing it to Taylor. At the end of the day, nothing can be done, so it is what it is, it was just a very disappointing experience and we most likely...

I havent even shopped here in person and am already disgusted with their customer service. I called today to see about a missing package on the part of UPS or possibly a theft in my neighborhood. All I wanted was for someone in the shipping department to verify that my items were picked up from this location by UPS between August 10th and the 11th.

I was placed on hold by a young lady who forwarded me to someone else another worker there.

As I was explaining my situation the girl on the phone kept talking as I was talking and making condescending remarks like "oohh kay?" without allowing me to finish what I was saying. Out of frustration but NEVER rude, I asked "ma'am can you hear me?" Because she kept talking over me for whatever reason. She then proceeded to hang up the phone.

The items purchased were from a baby registry. I take the $ people invest in my unborn children VERY seriously. I am trying to do an investigation on my delivery failing to reach here. I will continue on but I plan to also report this individual because that was extremely rude of her and I was never rude to her. She never gave me a chance to explain my situation only kept talking over me and making "adlib" like comments while I was talking. It is too early for attitude and I'm not accepting that.

Edit: I have left a complaint with corporate just now and was reassured they would investigate the manner. I was also gifted a gift card for the horrible experience. I am grateful. I've never had a bad experience at ANY Target location I've done business with prior to my encounter with the rude individual. Hopefully, disciplinary actions will be implemented as bad customer service doesnt just cause a business to lose the confidence of consumers but also $$$$; hence my...

I come to this store once a month to stock up on household items. Today half of what I had on my list were not on the shelves even though the website said they were in stock. Several aisles I tried to go down were impassable due to pallets full of boxes of merchandise that were in the way, which leaves me to believe they do not have enough employees. The fact that they only had one register open with a live person was another indication of their lack of help. Luckily there are several self checks and the store was pretty empty. The few employees I I did see were pushing carts filling online orders. Another indication they need help was that when I walked past the 3 toy aisles it looked like a bomb had gone off, there was merchandise all over the floors. I have to say I was shocked at the overall condition of the store and can only wonder if they are planning to close it so that the few remaining employees stopped caring since they are going to be...