Ashland Home Net — Local services in Ashland

Very poor service. For at least three weeks I have called them leaving messages at "technical support" (prompt 3). I did this three times but no one called me back. Finally I called prompt 1 for new service and left a detailed message with a live person who said she would relay to the techies but still I got no call. I called back but I was angry and the call didn't go well. When the girl told me no one else was having the problem I knew I was being lied to. Still I called ashland fiber to inspect my cable, they found no damage and said they would call homenet. Then I finally got a call from homenet and hear more lies. But they said they were having a certain problem with a specific station and working to resolve it. This was exactly the problem I reported to them several weeks ago that no one there seemed to know anything about. Very...

I use Rogue Broadband (part of Ashland Home Net) and the internet service is exactly as advertised. The connection is much more stable and faster than anything CenturyLink can offer here as well. Also the 24/7 technical support is awesome, kind, and informative! It's something you could never find in a 'big-business' ISP.

The only thing that I ask/hope for (and the reason I didn't give a full 5 star rating) is the speeds to be increased at some point like how Ashland Home Net's speeds were, especially with the way online technologies and demands are increasing (eg. 4k streaming and virtual desktop streaming both requiring the top-tier, most expensive service package from...

My business pays Ashland Home Net almost $100 a month for phone and internet. The internet has crashed several times (that I know of) over the last four months, and often when it IS working, it is low quality. I've asked them to fix it several times; they've put some effort into it, but I've lost income from this issue. Last night it crashed again. They're telling me it will be a week before a technician will be available. At their cost, with this being an ongoing issue, and with my business losing revenue, that timing is unacceptable and infuriating. I'm looking for...