Ute Mountaineer — Local services in Aspen

I bought a Kuhl jacket there in late November. I asked the man who rung up the sale about the return policy. He said that as long as it is 14 days within the sale date, tag is intact, jacket not worn, they can return it. I asked if it can be refunded to my credit card that I used to buy it. He said yes. I asked again and he yes again. 9 days later I returned the jacket with all the conditions met. The manager said he can not refund to original card, that he can only do store credit. I told him what the original salesman said. He said that something about the system wont let him do it, and that the first salesman is misinformed that it wasn't communicated to him that they cant do that. I don't understand the details of what he said. I don't need to either, I don't work there. We went back and forth, about how unusual this is for a retail store especially one that does as much sales volume as this one and made no progress. In the end I had to sign up for a loyalty program and give my email - which I don't like to do - just to attempt the refund. It still didn't work. I lost confidence in the ability to resolve this as I was told it would, and accepted store credit and getting some boots that I wouldn't have gotten that same day because I wanted to use my only option of store credit before they lost it, or screwed it up or miscommunicated about that too. For a store that does tens of thousands in sales at peak seasons times they should it together more. Either way I just want my refund to my card. I am a local of 21 years and have friends that used to work there and they laughed at my story and said they was no real reason not to give a refund to the credit card used...

What an amazing staff, great selection of items you need and very reasonable prices to match! You will not find a nicer, more insightful staff than the crew at Ute Mountaineer. My wife and I received excellent customer service from my first phone call about renting gear with Alex to discussing hikes and gear needed in person with Evan and Alex. Their expertise of gear and the entire Aspen area is unreal and their willingness to share these insights with anyone is so nice. The ability to chat with Evan and Alex about anything from summiting a 14er to easy hikes around Aspen shows what culture has been created at Ute Mountaineer. My wife and I were shocked at how nice everyone on the team was regardless of what you happen to be buying or even how busy they happen to be. Any negative reviews about staff must be from some other store because what I saw multiple times over a few weeks was nothing but professional every single time. I have been to many outdoor stores around the world and never been more impressed than with Ute Mountaineer. Thank you for the amazing selection, good prices and for an amazing staff with great insight! Keep at it Evan, Alex and Ute...

The Ute is a great place to go for both outdoor style casual clothing and all your technical gear needs. They have all the equipment for camping, hiking, backpacking, skiing, climbing, and more. The staff are all very knowledgeable and want to help you pick the best product to fit your needs, wallet, and ability level. Plus they have a large selection of different brands too. Perhaps one of the best things they offer is top of the line rentals for backcountry skiing, including beacons, probes, and shovels. Go...