Florist Atlanta — Local services in Atlanta

So let me start by saying, I completely get that there is fault on my end for spending as much money as I did through the internet without calling first, especially considering the vague condition that the local shop has the right to alter your order based on what they have available. So... now I know. On top of that, their corporate customer service was very understanding and offered me 50% refund.

That said, the experience for me was unforgivable. Even if 100% refund were given, the outcome was embarrassing and the damage was done when these were delivered. The arrangement I ordered versus what was sent was wildly different, and not in a good way. I spent over $100 on the premium version of the "This magic moment" arrangement which is the highest level of 3 available tiers. The photo showed a large, round bouquet of pastel colored roses, with attractive green rose leaves and buds. The colors were modern, muted shades of peachy pink, faded yellow, off white. It looked like something you'd see in the center of the Bride's table at a high end wedding (I worked at a high end catering company through college, so I have a decent feel for what to expect at different price points).

What was sent looked like something you'd give to a coworker's grandma in the hospital (A stuffy beach-themed hospital in Florida comes to mind). It was a weak arrangement of bright yellow and stark white roses. Not romantic at all. Instead of green rose leaves, they used thick/ugly round leaf bush branches (poo green with tan edges). The color combination was hideous and cheap looking. I wouldn't have sent my girl this arrangement even if it were free of charge.

At the end of the day, the money isn't the issue. If I could go back in time, I would spend 5x as much to guarantee what I ordered would actually get delivered as expected. This was for an important occasion. I ordered one thing—I got another, and what i got was insanely incomparable. The result was downright embarrassing and that's inexcusable for a business like this,...

Gorgeous flowers and amazing customer service! I can't imagine it could get any better. A beautiful floral design was delivered to my door last Friday, but sadly, while my address was on the card, they were intended for a different recipient. I called Florist Atlanta and told them (the address error was not their error) and they tracked down the correct recipient and the flowers and intended recipient were united very soon thereafter. On Monday I received a lovely arrangement from Florist Atlanta thanking me for letting them know that the flowers were delivered to the wrong person! Wow!! So, while I have never personally ordered anything from them, they are the only local florist I will use in the future. You just don't see this kind of generous customer service anymore. Really Amazing - thank you...

DO NOT ORDER FLOWERS FROM HERE. THEY ARE RASICT AND WILL SCAM YOU. My boyfriend called to place an order for flowers for my birthday. He made my boyfriend give him a picture of his ID and his social security card to pay for the flowers over the phone. After my boyfriend asked what time they would be delivered to me they man on the phone screamed that he would have to come in to sign the receipt. My boyfriend was ordering the flowers from out of town for me so he wasn’t able to come to the shop. I went into the shop myself and was greeted by a screaming old man. We paid $500 for the flowers card charged and everything. Never received any flower despite going into the shop myself to pick them up. Added photo of the racist man. Who literally stole from us and screamed at me on...