booked a class on class pass and was told i needed to leave as i was a first timer and did not come 10 minutes early. mind you I am not new to reformer pilates, so why would i come early to a class that’s like every other class in this city. When i booked the class it said nothing of the sort it just had the reviews and stated that it was high intensity etc, now im not sure if that was an issue on their end or with class bass but regardless She stated it was for “safety” all the while there was a white woman doing reformer pilates with NO grip socks on, which is also dangerous but i guess rules can be bent for them. I was told i could not participate , I could not get my credits back nor was any comprise made, I also was going to have to pay a missed reservation fee even though I came on time just not 10 minutes early. genuinely what is 10 minutes going to do for beginners? how does 10 minutes make anything more safe when it’s someone’s first time? Ridiculous. Of course I was the only black girl in the class so it a horrible first look for this business and I will never be back nor support this. I went through class pass to get my credits back because you THOUGHT you were going to take my money and not give me a service or at least an opportunity to take another class another day?! Absolutely not. this company is not customer oriented or professional in the...
Read moreI tried my first class this weekend and it was such a great experience! The studio is on the lower level of the Training Room. They have a beginner class on Sundays. This was my first time trying Pilates and what a workout it was! I have sore muscles in places I didn’t even know I had muscles! I really enjoyed the movements and the pace of the class.
Dana was an amazing instructor! She is kind, patient, demos movements and is constantly moving around to keep an eye on everyone, correct form and encourage them. I really appreciated this being a total newbie! At the beginning of class she gave a quick overview of the reformer so you knew how to make adjustments and how to properly utilize cables. She also would give modifications for certain exercises incase someone needed them.
Like most things in Atlanta parking can be a bit tricky … but they send a welcome email to give you a heads up. Just show up a little early to ensure you find a spot and are on time to class. There is a paid lot or the neighborhood around there has some street parking, you might just have to walk a...
Read more*Update * The owner has since called and issued a refund. As a business owner myself, I understand staffing issue and due to the quick action taken by ownership, I will consider taking a new class with a new staff member.
While I’m sure the whole studio is wonderful, I felt incredibly unwelcome and uncomfortable in the studio. I arrived for my first classpass experience, but am new to the area and arrived 2 minutes late.
After directing myself from upstairs to follow the signs and find the class, I finally found the class downstairs - coached by Hannah Schmidt. Hannah was incredibly rude - making me feel like I, and people who look like me, weren’t welcomed or wanted. I proceeded to tell her that this was my first class at The Training Room but I regularly do Pilates so I didn’t need a full orientation. She continued to roll her eyes and make comments that would make anyone feel unwelcomed. I was so uncomfortable that I ended up leaving and not...
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