Labels Resale Boutique — Local services in Atlanta

I used to feel welcome when I shopped and consigned there; now I feel like a suspect as soon as I walk in...

I have shopped at Labels in Buckhead about a dozen times, and have consigned numerous items with them as well. Previously, I have always felt welcome as soon as I walked in - greeted with a smile and a "good to see you again". Today, July 20th 2013, I walked in and was met by the steely-eyed glare coming from a sales woman. I was told I needed to remove my ball cap and sunglasses - I thought maybe they meant as I walked in, or was leaving or something - but I was told I'd have to shop while holding my hat and sunglasses as I was not allowed to wear them in the store. I was wearing the hat because it had rained and my hair was a mess, and my lightly-tinted sunglasses are prescription and enable me to see both indoors and outdoors. I have no idea why they implemented this policy, nor what issue they are trying to address by having done so...but I opted to turn around and leave rather than walk around half-blind, with a ratty hairdo, trying to shop for clothes while carrying my hat and glasses in my hands (yes, I could have put them in the car, but their parking lots were full and I had parked about 2 blocks away). They ought to address whatever that real issue is, as opposed to alienating a repeat customer and consignor.

The policy itself is baffling to me - are people sneaking ties out under their hats? If so, removing a hat, before you leave, I can understand. But not being allowed to wear sunglasses in the store? Maybe they are trying to "up" their clientele and anyone wearing a ball cap and sunglasses indoors is deemed an undesirable customer. If that's the case, they do need to "up" their offerings - they have some desirable items but more often than not I put an item back because it is damaged / stained, or just way over-priced for what it is.

Does not matter in the end - I...

On 06/01/14 at approximately 2pm, my husband and I attempted to enter the dress store but found the door to be locked. After looking inside, we noticed there were employees and shoppers in the store. An employee unlocked the door without a hello and we began to browse the merchandise. This was my first time at labels. I was referred by a long-time patron and colleague. I spotted a Louis Vuitton cross body purse and asked my husband to retrieve it from a tall wall hanger. Since he’s tall, I figured he could get the purse down without much trouble, yanking and pulling. However, he did have some difficulty. Meanwhile one of the employees is watching us struggle to remove the purse from the wall hanger. She never asked if she could assist, instead she watched us the entire time. After a few jiggles the purse was off of the hanger for me to examine. After placing the purse across my body and examining the zippers and inside compartments I noticed that the item was not in the best condition and I returned it to a lower sitting hanger. We proceeded to leave the store when we were stopped by a petite blond, named Rikki. She asks, “Where did you guys put that Louis Vuitton purse”? I pointed to the direction of the hanger I placed it on. The employee responded, “Ok”.

I was mortified. Not only were we welcomed by a locked door, but we were treated like thieves, not vocally welcomed in, not offered assistance, and then audibly offended as we exited. It is absolutely unacceptable to lock the entrance door to a store during operational hours. This practice should be suspended as it jeopardizes the safety of your patrons. I would recommend investing in armed guards or surveillance if theft or security is a concern. Additionally, I would train staff members on customer service and...

I have never been a buyer at any of their locations, but as a consigner/seller I’d advise you stay far away from this business. I sold THOUSANDS of dollars worth of Chanel, Tiffany and Co., David Yurman, Tory Burch, Ferragamo, Tom Ford, Armani Collezioni, Ermenegildo Zegna, DVF, Lilly Pulitzer, etc. items here for 7+ years and really tried to give Labels the benefit of the doubt on numerous occasions when I really shouldn’t have. Based on their low star reviews, it indicates not much has changed since I stopped selling here years ago. I wish I would’ve left a review sooner to warn other consigners. There are much better and professional luxury consignments in Atlanta. Frankly, Poshmark is your best option given you keep 80% of the profits compared to their measly 50% offering. Not to mention, Labels Resale Boutique will dictate the price and arbitrarily price drop or accept offers from buyers without informing the consigner. Yet, that’s not my primary issue with them, it’s their dishonest business practice when it comes to “losing” your high end pieces or claiming they “donated” your items. As if they were going to just donate $300 Tom Ford or Ferragamo shoes (their listing price, not what they actually cost)…and this happened on more occasions than I’d like to admit! After reading some of the recent poor reviews, I wish I would’ve filed a police report after each time this happened. Also, assuming you get all your items back that do not sell, be prepared to have them returned in terrible conditions (missing designer jewelry box/pouch, missing designer handbag/shoe dust bags, with stains/holes that were not previously there). In general, consigners, do yourself a favor and save yourself the headache by not...