Michaels — Local services in Atlanta

I just left the store Super Vexed! Before going to the store, I called to get specific information on frame/matting by calling the frame dept. ....I SPOKE IN LENGTH WITH A YOUNG WOMAN, (who told me the typical turn around is 24 hrs but 48hrs tops. She gave me the specifics abt cutting and assembly pricing, as I can just get mattboard cut without assembly if I so chose to... I was concerned a out your. Around because it's so close to new years eve and she assures me they are open until 6pm which by my calculation would give me three days just in case something's got backed up. The store is open seven days a week) I was satisfied and caught a Lyft round trip $17 and took 11 pics of artwork there. Upon arrival I stood at the empty counter and had to yell out to get service.An older caucasian guy comes out and I can see a cherry-red head in the convex mirror behind the wall. The man does not approach me, he acts as if he is shuffling things around; so I pick up my pieces and go to the furthest register and he looks at me with disdain as if I was bothering him. I told him with a smile I called ahead and wanted matting for my pieces; he immediately flippantly said that will be 10-15 days..I asked, "why?!!" And I told him what I was quoted on the phone. Casually, he said well I will charge you EXTRA SINCE ITS A "RUSH JOB". I told him, "No.....I had gotten that info without indicating when I needed it done" He asked when I needed it I said I'm hanging o Jan 1st....he scoffs, then he refused to believe I spoke to anyone I assured him I had he walked off and asked the woman behind the wall. I could SEE THE MAN IN THE MIRROR SHE NODDED YES TO HIM!!...He came back and told me that no one there told me that and "that 'person' must have left for the day." I was beyond Perplexed because it took me 40 mins to get there and I saw her confirm she spoke with me. He began to unstack my art work. I told I'd like two pieces matted together he told me he could not cut two windows in one matt "in house" ...I asked why not...knowing it was a lie.....he replies, "because the equipment is too rudimentary for that" Imagine him even thinking I would believe that. I realized I would not be getting any work done at all as he said.... "Well, if she told you she can do it in two days Maybe she will come in here tomorrow and do it within two days"...I wondered if he was still talking out the person he said didnt exist and must have gone home....surely my order was not being alloted to an imaginary person to get typical phone quoted service.... I can think of no other reason why he did this other than how I "look......5"3' ....blond ombre colored dreads in a bun, Kansas city chiefs Jersey, guess Jean's, black sneakers, oh wait!!!!! It may be my black skin!!!!!! I was treated with the most disgusting behavior, I have visited this store for over 20 years I will never be back!! The MOD Nasheera who is my same color was just as confused as I was when I explained every detail to her. She had nothing to offer no help no specifics nothing why was she the MOD...The cashier who took my call attended the conversation and confirmed the woman with the red hair is whom I spoke with! I was nearly forced to tears. NASHEERA apologized and looked absolutely helpless. There was nothing I could do to be compensated or serviced... all I have is Google review. I'm emailing corporate as well. Use another location this one...

On 4/11/23, I purchased a Circut Easy Press 2 machine, unaware that the machine did not have a timer on it and was actually too small for my needs, On 4/24/23, I arrived in Michaels in Atlanta, Georgia, to return the machine. I was informed that due to store policy, Circut products can not be returned in store and would need to be returned to the manufacturer. Completely baffled by this store policy, I contacted Circut the following day and explained the situation to them. A representative at Circut informed me that Michael's store policy regarding Circut returns was not accurate. She informed me that 3rd parties are responsible for handling their own returns. I was provided with an email confirmation clarifying the miscommunication between Michael's and Circut's return policies. I telephoned Michael's and spoke to someone who claimed to be the manager named "shane" or something like that. I explained to him what I had been told by a representative from Circut regarding the return of the machine. Shane upheld that Michael's store policy states that they do not accept circut returns and gave me the phone number to Michael's Corporate office for further assistance. I contacted Michael's Corporate office and explained to them the entire situation, I also forwarded them the email that I was provided from the Circut representative. The corporate office provided me with a case number, and I'm still waiting to hear back from someone regarding this issue. Moral of the story is that the consumer should never have to be the middle person in between 2 corporations over whether or not I can return a product that I spent my hard money on, I have proof of purchase for, and I'm within the return/exchange window. Unfortunately, I will never again purchase anything from Michael's stores, nor will I purchase another Circut product...

This location I believe carries most of what you'd find at any other locations, being stocked well-enough to satisfy whatever arts and crafts projects you have. Where this location falls short is its awfully rude and at times invisible staff.

I've seen some bad customer service in my life, but good lord does this place take the cake and throw it in your face.

We've been twice: the first time we needed help finding a product that the website said they had in stock, but we couldn't find anyone to help us at all. There was one employee at the register, but they were dealing with a massive line of customers. We ended up finding what we needed in a random aisle that had absolutely nothing to do with the product. The second time we went, same situation, but we found an employee who treated us as if she couldn't believe we had the audacity to walk into her store and ask her a simple question, huffing and puffing about it only to be no help whatsoever. Then, at the registers, they at first had one lane open. An employee opened up the second one and called up whoever was next in line. We assumed it was us, as the customer that WAS in front of us had already sat their stuff down at the counter of register 1 for scanning. We got to register 2, and the employee told us, "I didn't mean YOU. I said, 'NEXT in line, and that isn't you." Sure, whatever. I apologized anyway to avoid an escalation (she gave me an eyeroll), only to have the customer that had already went to register 1 high-tail it behind me, call my wife and I rude for cutting him, and tell us we weren't sorry at all. Like, seriously? We didn't say anything to him and just left as soon as we paid.

If you like rude customers and bothered employees, this Michaels is...