Tin Drum Asian Kitchen & Boba Tea Bar - Lindbergh Plaza — Restaurant in Atlanta

The absolute worse customer service I have experienced. I ordered today from the tin drum site at 11:45 am. I took an UBER to pick up my order on the way. The order was to be ready at 12:01 pm. I walked in at 12:08 pm, telling the cashier Tracy Jones my name for my order. She confusedly looks around and tells me my order didn't come through. I pulled out my digital receipt to help. She still looks confused. Meanwhile, my Uber is waiting when this should have been an easy pickup. I calmly ask for a manager since the cashier seemed disorganized. She asks if I want to wait to get it remade. I informed her that my Uber’s waiting. She grabs the manager to tell her about the situation. They had a conversation about someone else picking up my order and placed the blame on them. The manager(she) DID NOT acknowledge me at all not even eye contact. I asked for a refund. The manager hops on a register to help other customers and another person comes to the register and gives me a refund. Tracy Jones hands me 3 slips showing the refund. I took the receipts and told her to let me check to make sure. She yelled “NEXT”while I was still at her register!! I was baffled that she rushed me when my time and money were wasted. I paid extra money for my Uber to stop by Tin drum and am now being charged extra by my Uber bc of the wait. She wasn't in a rush after I told her that my Uber was waiting but rushed me. I moved and felt embarrassed about the poor treatment. I never raised my voice. I remained calm when the situation was handled poorly. There was no apology or accountability taken that day. I hope Tin Drum trains their manager and cashiers on service and hospitality it...

The previous time I went to this place, the line was really disorganized and a fight almost broke out while I was waiting for my food. I then got food poisoning after having the Panang curry with chicken. I gave it a few months and wanted to try it again because it’s pretty close to my house and have had good experiences at other locations. So I try this location again tonight. I order online and I show up 10 minutes after it was supposed to be ready. I walk in and am finally able to ask the cashier about my order and they say the internet is down so they haven’t received any orders. They take down my order and ask me to wait. It is another 30 minutes before my food is ready. I will give the workers credit that they were handling it as best they could given the circumstances. I ordered the Thai coconut curry soup and the panang curry with chicken again. And again tonight, I have gotten food poisoning. So this will be the last time I try this location. I know the food at other locations is better and have never gotten food poisoning there so I will just drive farther in the future. I don’t recommend anyone go between the inconsistent service and the food poisoning that has happened twice over the course of multiple months, it just isn’t worth it. Drive to a farther location or pick a...

I am extremely disappointed with my recent experience at Tin Drum Asian Kitchen in Lindbergh Plaza. This used to be my favorite location, but the service and quality have plummeted since they got a new team.First off, they gave me a half-filled container for my Tikka Masala, as evidenced in the photo attached. This is completely unacceptable, especially considering the price I paid. Moreover, I did not receive the veggie chips that were supposed to come with my Tikka Masala order.When I called to address these issues, the person who answered was extremely unprofessional and dismissive. She claimed there was no manager available and insisted there was nothing she could do to rectify the situation.The previous team at this location always provided excellent service and high-quality food. Unfortunately, the current staff fails to meet even the basic standards of customer service and food quality. I would advise others to think twice before ordering from this location. It's disheartening to see such a drastic decline in service and quality. I hope the management takes immediate steps to address these issues, as this location has the potential to be great again. Until then, I won't...