Petal Jolie Salon — Local services in Atlanta

I unfortunately was serviced by Kendrea on Thursday, April 4, 2019 for a Ponytail, trim, and rice water and honey conditioner ($105 service). Prior to my appointment, I booked on styleseat and left a comment asking her if I needed to bring my own hair or if the hair would be provided in her service. I later texted Kendrea, she never responded. A day before my appointment (Wednesday, April 3, 2019) I called Kendrea because I didn’t receive a response for my text message nor appointment questions. I again asked her if I needed to bring my own hair or if it was included. She asked me what lengths I was looking for and I told her 24”. Kendrea never mentioned a price for the hair and stated it came with the service and that I didn’t need to bring any hair. I told her I didn’t mind bringing hair if I needed to, but she reassured me that I was fine. When I arrived for my 1:30 appointment I waited 45 minutes before she began servicing me. I should have taken the hint from God and left, but I didn’t. To begin with, she didn’t have any conditioner caps for the rice water and honey conditioning treatment, so she used a towel on my hair instead. While she styled my ponytail, she said she only had a 16” and one 24”. Now, things were changing. This is not what we agreed upon nor was it the lengths I requested the day before. She continued to say I can put the 16” at the bottom of the ponytail and the 24” at the top. At that point I was frustrated and felt the experience was continuing to head in the wrong direction. After she finished servicing me, she charged me $265 ($160 above what I booked for). I told her, “If I knew I needed to pay for my hair I would have brought my own. You didn’t tell me that.” She said, “yeah you have to pay for it.” I immediately walked out the shop and called her to discuss what I felt like was a violation and complete scam, only for her to yell and scream in my ear and hang up in my face and block my number! This young lady NEVER mentioned a price for the hair prior to styling me. I immediately called the number listed on the website to get in touch with the shop owner and or manager, but they never answered, never returned any of my calls, nor text messages regarding the price difference. As you can see, I was and am not letting this go! Not to mention the hair tangled up the same night and matted. I do not recommend anyone spend their hard-earned money in this establishment of bullies and scam artist. She hustled me better than a stripper. I did file a complaint with the better business bureau and hope this establishment chooses to be upfront about their prices, acknowledge customers reaching out to them, and address unprofessional and disrespectful behaviors. I have yet to hear from the shop manager or Kendrea. I don’t recommend Pedal Jolie Salon nor Kendrea. She is not very experienced, extremely unprofessional, not clear or upfront about her pricing, and...

I had such a great experience at the salon today. My stylist was Ra and she provided an excellent customer experience. I am relatively new to Atlanta and one thing that I’ve noticed is that hairstylist here can be a trip. It’s either a caddy, attitude, long weights, and professional atmosphere or simply poor skill level. Not at the salon! It’s run by a bunch of young women who are all very professional and when I tell you every person leaves out of the salon has their hair on point. They do! I had the micro links installation without thread. After having a similar service done to my dissatisfaction and a complete waste of money, The Petal Jolie was a needed reprieve. Ra used quality products that smelled amazing and also included a rice treatment for an extra $15 to strengthen my hair and add shine. Overall I am so happy with the flexibility and beauty of the micro links. They give you the option to bring your own hair but they also have a really nice high-quality here for purchase in advance. I saw some of the girls preparing wigs with their brand of hair and I’ve decided to use it in a future in stall. Overall I would highly recommend this salon and give my...

I am a client at the salon and really enjoy my visits. My stylist is Rashane and she is super professional and kind. Let’s face it, the hair business is quite the hustle and anytime you’re dealing with one of the most visible attributes of a human, there will be issues that arise. I’ve been in Atlanta for three years now and have yet to find a salon where the staff and vibe is consistent. So far so good at Petal Jolie. I give them a lot of credit for being young black women are all getting along and having a very positive and well run salon. I’ve gone to some of the top names in Atlanta and haven’t had the same level of professionalism and quality of service. Overall I highly recommend this salon specifically my stylist who does an excellent job with micro...