Big Escape Rooms — Attraction in Atlanta

Long story short: it’s fine for a first timer, but certainly nothing special.

My friend and I visited BER on Thursday, Jan 25, 2024, and we played the Lady Alexandria game at the Ralph McGill location.

The suite was incredible difficult to find, as there was another (closed) establishment with a similar logo on the bottom floor, very hidden parking, and the stairs to get there were blocked by painters. We called several times trying to get clarification, but the man answering the phone wasn’t even in the same building as we were visiting and fairly unclear about where to go.

The woman running our game was incredible nice, especially considering we were so late due to our getting lost. She was fun, involved in the game, and overall the best part about the experience. She even came outside to find us and lead us past the construction happening in the building.

The room itself was 80% paper clues. Each time you’d open a lock (only key and number locks, no directional or keypad locks) it would reveal another piece of paper. Often because of the guess ability of these solutions, we’d find clues out of order, and the game master had to give us hints to make up for it. For the sake of not revealing anything about the puzzles, I can’t say much more about the actual contents, but they weren’t as engaging as I would have hoped.

There is one particular doorway where you have to crawl on the ground to get through, and there is no accessible entrance even after you make it into the room. This would have been fine, expect for that we had to go in and out of this room multiple times, which doesn’t seem realistic for someone of worse health.

Overall, while the room was decorated fairly well and our game master was nice, it was more tedious than anything. I would definitely recommend this above a breakout room, but otherwise, there are far better experiences for similar or lower prices in the Atlanta area.

Shoutout to our game master though,...

When we got there, We got there early and payed for parking because there was nothing on the website about the free parking at the place and when we got to the free parking spaces there was only one car in the parking lot and we were told that there was supposedly other family/ people in the escape rooms at the time that we got there We were also told that there was a code (in the email that was sent to us after we booked the escape room) that we had to put into the door to get it (disclaimer there was no box to type a code in on the door) when we got to the building it looked abandoned and run down. Had “no trespassing signs” and “wear mask when entering this door” signs on both doors. The first door we tried to go through was boarded up and bolted close. when we called the number on the website a guy answered (Gregg) he was nice but didn’t under stand how uncomfortable we were in the situation that we were in, in that moment . He told us to go down the alley way and there was another double doors. (Disclaimer there were only two lights on in the whole building and a very sketchy and scary) and once we told Gregg the guy on the phone that we were just going to leave because we felt unsafe and uncomfortable with our surroundings and asked for a refund he said, “I promise we a good and legit business you just have to go in and see” when he said that we were just done and went home. we never got that refund for the money that we spent and went home with out even getting to do the escape room or getting a refund Over all it was a very sketchy and a scary and uncomfortable experience for me and my family and friends Highly do not recommend Location: Atlanta, Georgia Name: Big escape...

I am writing to express my frustration with the inconsistent pricing and lack of customer support I encountered with Big Escape Rooms of Atlanta, GA. The business advertised a $33 price but salesperson Gregg informs me that the price has changed and hasn't been updated on the website, this is typically called "bait and switch" advertising, which is considered a deceptive practice in consumer protection law.

As of December 11, 2024, I visited your website to book a game for the Lady Alexandria escape room, which was clearly advertised at a price of $33 per person. However, when I received a quote from your company, I was shocked to find that the price quoted was $39, a $6 difference per person. This discrepancy is misleading and unacceptable.

Furthermore, when I attempted to seek clarification and address this issue, I was not provided with any contact information or a clear avenue to make a complaint. This lack of transparency and poor customer service is incredibly frustrating, and it undermines my confidence in your business.

It is critical for businesses to honor their advertised prices and provide customers with accessible ways to resolve issues. The failure to do so reflects badly on your reputation and suggests a lack of professionalism and respect for your customers.

I request an immediate clarification on the pricing inconsistency, along with a formal response addressing the lack of customer support. If this matter is not resolved promptly, I will be forced to escalate my complaint through further channels. Big Escape Rooms is really BIG BAD Business for...