Serena & Lily Atlanta — Local services in Atlanta

Lovely, lovely look of items and very effective design, branding, catalog, etc. I have been considering some wallpaper I'd seen in several of their catalogs for my new home. I finally had some time to make plans to go to the store to see it in person. And it is just as lovely as I'd hoped.

The store staff leaves quite a bit to be desired. Luckily I called in advance and was able to schedule an appointment to come in, which is required. I was greeted by a locked door, followed by an annoyed and unfriendly staff person. I let her know my name and that I scheduled an appointment to come in and look at wallpaper. She pointed to an opening to the right and let me know I could view them 'over there' and that there were drawers with paper also. That was all the assistance I was offered. There were four staff people in the store. I believe they were all designers working on projects, two working at computers. One was kind enough to open the drawer with the wallpaper samples, so I had a better idea of what the other woman was talking about with her vague hand wave.

I enjoyed looking around the store, as I'd never been in. And was glad to see some of the lighting fixtures in person, as they were much larger than I visualized from the scale in the catalog/online images. I took a sample of the wallpaper I was considering and approached the woman who'd let me in to ask about availability. I could see she was working on something so I simply let her know I was finished looking and when she had a moment could I ask her a question about availability. She was clearly annoyed, and yelled to the two other staff people in the other area to ask if someone else could help me. The other woman was very kind, looked it up quickly and let me know it was in fact available.

All in all I felt like the negative experience with the one staff person was really unfortunate. I understand everyone has a bad day, but there is never a good reason to be rude and unpleasant.

Their costal style is quite nice, and I will be ordering the wallpaper, but I'd planned to order a fabric headboard, bedding, lighting perhaps, etc. which I will find elsewhere, as life is too short to waste ones time (& money) dealing with business who act annoyed at assisting you, and like they are doing you a favor by allowing you to purchase...

I truly cannot say enough good things about Serena & Lily in Atlanta. First off, they have the absolute nicest staff - attentive, but low pressure to buy, very knowledgable on the products, and a great eye for design - plus, the shop is just beautiful.

Brizhanna Blair helped us completely decorate our condo and she is truly amazing to work with - like another reviewer said, run don't walk to go see her! Bri is truly a gem at what she does (and she is so much fun to work with too) - I cannot say enough good things about her.

Serena & Lily uses a 3rd party vendor (as many do) for their deliveries and we unfortunately had a little trouble with a couple of deliveries. We live in a small college town so I'm not too surprised they only come here a few times a month. Angie Merino and Brenda Magyar (Atlanta Shop Manager) helped us while Bri was out and we truly could not have been in better hands. Errors always occur, but since we ordered directly through the shop, we didn't have to jump through any hoops to get things redelivered or fixed.

I HIGHLY recommend the Atlanta shop! It is so worth the drive! We are so in love with all of our new S&L pieces. Serena & Lily has made our home beautiful and functional and we truly could not have done it without Bri, Angie & Brenda! We'll...

I've ordered two products from Serena and Lily, my first a rug and my second a set of napkins. Both times shipping was HORRENDOUSLY slow (and EXPENSIVE). I mean really awful. As in, I ordered my napkins, a week later I ordered an item from a different store (not Amazon, not Target, but a small, American made store), received the second, non-Serena and Lily item almost a week before ever receiving my napkins. All that said, not a dealbreaker for me. However, while I adore my rug (the Ryder rug in blue) and feel it was worth every penny, the Brela napkins were way overpriced. Though very pretty they are thin and flimsy, made out of a material that feels just a bit... well, Walmart. Which is fine if I had paid Walmart prices for them. Overall, my experience with Serena and Lily was pretty underwhelming. Not bad, not great, just kind of... meh. I wouldn't NOT recommend them, I just can't really glow about...